0
NPS
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Truly Nolen
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About Truly Nolen's Brand
Truly Nolen specializes in residential and commercial pest control and termite control services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Truly Nolen NPS
Truly Nolen's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Truly Nolen's customers would recommend using the product based on a scale of -100 to 100.
Truly Nolen Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Truly Nolen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Truly Nolen Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Truly Nolen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Truly Nolen Product Quality
5/5
Truly Nolen has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Truly Nolen's overall Product Quality score rated by its users and customers.
Truly Nolen Product Information
Truly Nolen’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://TrulyNolen.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Truly Nolen Pricing
Truly Nolen ROI & Value For Money
4.5/5
Truly Nolen has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Truly Nolen's overall ROI score rated by its users and customers.
Truly Nolen Customer Satisfaction (CSAT)
Truly Nolen Customer Satisfaction (CSAT) Score
100 / 100
Truly Nolen has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Truly Nolen Customer Service
4.5/5
Truly Nolen has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Truly Nolen's overall Customer Service score rated by its users and customers.
About Truly Nolen's Customer Service
Address
Tucson, AZ
Website
http://TrulyNolen.com
Truly Nolen as an Employer
2.2/5
Truly Nolen has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Truly Nolen scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Truly Nolen would recommend the brand to a friend. ENPS measures how likely Truly Nolen employees would recommend working at Truly Nolen to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
