34
NPS
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TRUMPF
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About TRUMPF's Brand
Provider of laser systems for industrial applications. The company's laser systems include laser cutting machine tools, laser tube cutters enabling laser and electronics sectors to implement digital networking of their operations through its platform and software products.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
TRUMPF NPS
TRUMPF's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether TRUMPF's customers would recommend using the product based on a scale of -100 to 100.
TRUMPF Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
TRUMPF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Jun 2024 0 | Jun 2024 | 0 |
Jul 2024 33 | Jul 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TRUMPF Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of TRUMPF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TRUMPF Product Quality
3.5/5
TRUMPF has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TRUMPF's overall Product Quality score rated by its users and customers.
TRUMPF Product Information
TRUMPF’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.trumpf.com
- Company Size
- 10,000+ Employees
TRUMPF Pricing
TRUMPF ROI & Value For Money
3.4/5
TRUMPF has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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TRUMPF Customer Satisfaction (CSAT)
TRUMPF Customer Satisfaction (CSAT) Score
67 / 100
TRUMPF has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TRUMPF Customer Service
3.1/5
TRUMPF has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About TRUMPF's Customer Service
Address
Johann-Maus-Strasse 2, Ditzingen, 71254
Website
www.trumpf.com
Phone Number
6
TRUMPF as an Employer
2.2/5
TRUMPF has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
TRUMPF scored a 34 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of TRUMPF would recommend the brand to a friend. ENPS measures how likely TRUMPF employees would recommend working at TRUMPF to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
