-80
NPS
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Brand Page
Trustco Bank
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About Trustco Bank's Brand
Trustco Bank offers personal and commercial banking services
Brand at a Glance
53%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
2.1/5
Customer Service
Trustco Bank NPS
Trustco Bank's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether Trustco Bank's customers would recommend using the product based on a scale of -100 to 100.
Trustco Bank Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
Trustco Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Jun 2023 -80 | Jun 2023 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trustco Bank Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Trustco Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trustco Bank Product Quality
2/5
Trustco Bank has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Trustco Bank's overall Product Quality score rated by its users and customers.
Trustco Bank Product Information
Trustco Bank’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.trustcobank.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Trustco Bank Pricing
Trustco Bank ROI & Value For Money
1.9/5
Trustco Bank has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Trustco Bank's overall ROI score rated by its users and customers.
Trustco Bank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trustco Bank Customer Service
2.1/5
Trustco Bank has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Trustco Bank's overall Customer Service score rated by its users and customers.
About Trustco Bank's Customer Service
Address
5 Sarnowski Drive, Granville, NY
Website
http://www.trustcobank.com/
Phone Number
+1 518-377-3311
Trustco Bank as an Employer
2.4/5
Trustco Bank has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Trustco Bank scored a -80 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Trustco Bank would recommend the brand to a friend. ENPS measures how likely Trustco Bank employees would recommend working at Trustco Bank to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 11% | Promoters |
|---|---|
| 11% | Passive |
| 78% | Detractors |
