17
NPS
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Truveris
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About Truveris' Brand
Truveris is a technology company driving transparency, access and lower costs across the prescription drug ecosystem.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Truveris NPS
Truveris's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Truveris's customers would recommend using the product based on a scale of -100 to 100.
Truveris Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Truveris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Oct 2021 -50 | Oct 2021 | -50 |
Jan 2022 -66 | Jan 2022 | -66 |
Mar 2022 0 | Mar 2022 | 0 |
Oct 2022 17 | Oct 2022 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Truveris Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Truveris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Truveris Product Quality
4/5
Truveris has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Truveris' overall Product Quality score rated by its users and customers.
Truveris Product Information
Truveris’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://truveris.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
SaaS
Truveris Pricing
Truveris ROI & Value For Money
4/5
Truveris has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Truveris' overall ROI score rated by its users and customers.
Truveris Customer Satisfaction (CSAT)
Truveris Customer Satisfaction (CSAT) Score
100 / 100
Truveris has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Truveris Customer Service
3.9/5
Truveris has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Truveris' overall Customer Service score rated by its users and customers.
About Truveris's Customer Service
Address
475 Park Avenue South, Suite 2950, New York City, NY 10016
Website
http://truveris.com
Phone Number
800-430-1430
Truveris as an Employer
3.7/5
Truveris has a 3.7/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Truveris scored a 17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Truveris would recommend the brand to a friend. ENPS measures how likely Truveris employees would recommend working at Truveris to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
