67
NPS
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Truworths International
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About Truworths International's Brand
Retailer of fashion apparel and related merchandise.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Truworths International NPS
Truworths International's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Truworths International's customers would recommend using the product based on a scale of -100 to 100.
Truworths International Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Truworths International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jun 2023 66 | Jun 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Truworths International Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Truworths International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Truworths International Product Quality
3.8/5
Truworths International has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Truworths International Product Information
Truworths International’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.truworths.co.za
- Company Size
- 10,000+ Employees
Truworths International Pricing
Truworths International ROI & Value For Money
3.7/5
Truworths International has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Truworths International Customer Satisfaction (CSAT)
Truworths International Customer Satisfaction (CSAT) Score
67 / 100
Truworths International has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Truworths International Customer Service
3.6/5
Truworths International has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Truworths International's Customer Service
Address
No 1 Mostert Street, Cape Town, 8001
Website
www.truworths.co.za
Phone Number
7
Consumer vs. Employees
Truworths International scored a 67 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Truworths International would recommend the brand to a friend. ENPS measures how likely Truworths International employees would recommend working at Truworths International to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
