-20
NPS
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TRX
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About TRX's Brand
TRX, Inc., a travel technology and data services provider, offers software-as-a-service utilities for online booking, reservation
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
TRX NPS
TRX's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether TRX's customers would recommend using the product based on a scale of -100 to 100.
TRX Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
TRX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Apr 2024 -33 | Apr 2024 | -33 |
Jul 2024 0 | Jul 2024 | 0 |
Mar 2025 -20 | Mar 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TRX Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of TRX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TRX Product Quality
3.5/5
TRX has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TRX's overall Product Quality score rated by its users and customers.
TRX Product Information
TRX’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.trx.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
TRX Pricing
TRX ROI & Value For Money
3.6/5
TRX has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock TRX's overall ROI score rated by its users and customers.
TRX Customer Satisfaction (CSAT)
TRX Customer Satisfaction (CSAT) Score
50 / 100
TRX has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TRX Customer Service
3.5/5
TRX has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TRX's overall Customer Service score rated by its users and customers.
About TRX's Customer Service
Address
2970 Clairmont Road, Suite 300, Atlanta, GA
Website
http://www.trx.com
Phone Number
8774879462
TRX as an Employer
3.8/5
TRX has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
TRX scored a -20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TRX would recommend the brand to a friend. ENPS measures how likely TRX employees would recommend working at TRX to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
