78
NPS
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Brand Page
TSheets
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About TSheets' Brand
Tsheets offers online timesheet and drag-and-drop scheduling technology that enables time tracking through a computer, mobile app, and text.
Brand at a Glance
4.6/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
TSheets NPS
TSheets's Net Promoter Score (NPS) is a 78 with 85% Promoters, 8% Passives, and 7% Detractors. Net Promoter Score tracks whether TSheets's customers would recommend using the product based on a scale of -100 to 100.
TSheets Overall NPS
| 85% | Promoters |
|---|---|
| 8% | Passives |
| 7% | Detractors |
TSheets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 78 | Aug 2020 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TSheets NPS by Usage
TSheets's NPS was rated the highest by customers who have used TSheets's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
1 to 2 Years 76 | 1 to 2 Years | 76 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
TSheets Product Quality
4.6/5
TSheets has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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TSheets Product Information
TSheets serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. TSheets supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
TSheets’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://www.tsheets.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Hardware and Devices
Mobile App
SaaS
Languages Supported
English
Product Type
Scheduling Software
Time Clock Software
Calendar Software
Employee Scheduling Software
Time & Expense Software
Attendance Tracking Software
Time Tracking Software
TSheets Pricing
TSheets ROI & Value For Money
4.5/5
TSheets has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TSheets' overall ROI score rated by its users and customers.
TSheets Pricing Plans
TSheets has a pricing structure that accommodates small, medium, and large businesses. Starting from $8/month, TSheets uses a subscription model.
Who Uses TSheets?
Small Businesses
Medium Businesses
Large Enterprises
TSheets Customer Service
5/5
TSheets has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TSheets' overall Customer Service score rated by its users and customers.
About TSheets's Customer Service
Address
923 Bridgewater Place Ste #100, Eagle, ID
Website
http://www.tsheets.com
Phone Number
(888)836-2720
TSheets as an Employer
4.1/5
TSheets has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
TSheets scored a 78 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of TSheets would recommend the brand to a friend. ENPS measures how likely TSheets employees would recommend working at TSheets to a friend.
Net Promoter Score
78
NPS Score
| 85% | Promoters |
|---|---|
| 8% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
