60
NPS
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Brand Page
TSR
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About TSR's Brand
TSR provides contract computer programming services.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
TSR NPS
TSR's Net Promoter Score (NPS) is a 60 with 60% Promoters, 40% Passives, and 0% Detractors. Net Promoter Score tracks whether TSR's customers would recommend using the product based on a scale of -100 to 100.
TSR Overall NPS
| 60% | Promoters |
|---|---|
| 40% | Passives |
| 0% | Detractors |
TSR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Mar 2022 66 | Mar 2022 | 66 |
Jul 2023 50 | Jul 2023 | 50 |
Apr 2024 60 | Apr 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TSR Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of TSR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TSR Product Quality
3.7/5
TSR has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TSR's overall Product Quality score rated by its users and customers.
TSR Product Information
TSR’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.tsrconsulting.com
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
TSR Pricing
TSR ROI & Value For Money
4/5
TSR has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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TSR Customer Satisfaction (CSAT)
TSR Customer Satisfaction (CSAT) Score
75 / 100
TSR has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TSR Customer Service
4/5
TSR has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About TSR's Customer Service
Address
Hauppauge, NY
Website
www.tsrconsulting.com
TSR as an Employer
4.2/5
TSR has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TSR scored a 60 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of TSR would recommend the brand to a friend. ENPS measures how likely TSR employees would recommend working at TSR to a friend.
Net Promoter Score
60
NPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
