34
NPS
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TTCL
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About TTCL's Brand
Provider of engineering, procurement and construction services. The company provides design and engineering, procurement of machinery and equipment, and construction of turnkey projects for industrial and process plants in diversified industries.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
TTCL NPS
TTCL's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether TTCL's customers would recommend using the product based on a scale of -100 to 100.
TTCL Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
TTCL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
May 2022 0 | May 2022 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TTCL Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of TTCL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TTCL Product Quality
3.5/5
TTCL has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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TTCL Product Information
TTCL’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.ttcl.com
- Company Size
- 1,001-5,000 Employees
TTCL Pricing
TTCL ROI & Value For Money
3/5
TTCL has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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TTCL Customer Satisfaction (CSAT)
TTCL Customer Satisfaction (CSAT) Score
100 / 100
TTCL has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TTCL Customer Service
3/5
TTCL has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About TTCL's Customer Service
Address
, Bangkok, 10110
Website
www.ttcl.com
Phone Number
7
