45
NPS
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TTI
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About TTI's Brand
TTI Inc. is a distributor of passive, interconnect and electro-mechanical components.
Brand at a Glance
59%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
TTI NPS
TTI's Net Promoter Score (NPS) is a 45 with 65% Promoters, 15% Passives, and 20% Detractors. Net Promoter Score tracks whether TTI's customers would recommend using the product based on a scale of -100 to 100.
TTI Overall NPS
| 65% | Promoters |
|---|---|
| 15% | Passives |
| 20% | Detractors |
TTI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 44 | Oct 2022 | 44 |
Dec 2022 46 | Dec 2022 | 46 |
Feb 2023 43 | Feb 2023 | 43 |
Mar 2023 44 | Mar 2023 | 44 |
Jun 2023 46 | Jun 2023 | 46 |
Oct 2023 43 | Oct 2023 | 43 |
May 2024 39 | May 2024 | 39 |
Sep 2024 39 | Sep 2024 | 39 |
Oct 2024 44 | Oct 2024 | 44 |
Mar 2025 45 | Mar 2025 | 45 |
Jul 2025 45 | Jul 2025 | 45 |
Jan 2026 45 | Jan 2026 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TTI NPS by Gender
TTI's NPS was rated 40 by Male customers on Comparably.
Male
40
TTI's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
TTI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TTI Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of TTI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TTI Customer Loyalty Score by Gender
TTI's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
TTI Product Quality
3.6/5
TTI has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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TTI Product Information
TTI’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into TTI Product Quality
TTI's Product Quality score was rated highest by Male customers.
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Ranked TTI Product Quality the Highest
TTI Product Quality Score by Gender
TTI's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TTI.
Male
3.6/5
Female
N/A
TTI Pricing
TTI ROI & Value For Money
3.9/5
TTI has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into TTI ROI
TTI's ROI score was rated highest by Male customers.
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Ranked TTI ROI the Highest
TTI ROI Score by Gender
TTI's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
TTI Customer Satisfaction (CSAT)
TTI Customer Satisfaction (CSAT) Score
62 / 100
TTI has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
34%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
7%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TTI Customer Service
3.8/5
TTI has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About TTI's Customer Service
Address
2441 Northeast Parkway, Fort Worth, TX 76106
Website
http://www.ttiinc.com/page/home
Phone Number
(920) 477-5201
Quick Insights into TTI Customer Service
TTI's Customer Service score was rated highest by Male customers.
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Ranked TTI Customer Service the Highest
TTI Customer Service Score by Gender
TTI's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TTI.
Male
4.1/5
Female
N/A
TTI as an Employer
3.3/5
TTI has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
TTI scored a 45 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of TTI would recommend the brand to a friend. ENPS measures how likely TTI employees would recommend working at TTI to a friend.
Net Promoter Score
45
NPS Score
| 65% | Promoters |
|---|---|
| 15% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 37% | Promoters |
|---|---|
| 37% | Passive |
| 26% | Detractors |
