0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tubular Labs
Marketing or Exec? Claim Your Free Account
About Tubular Labs' Brand
Tubular inspires what is remarkably relevant in social video by tracking shifting values, interests and consumer behaviors, globally.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Tubular Labs NPS
Tubular Labs's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Tubular Labs's customers would recommend using the product based on a scale of -100 to 100.
Tubular Labs Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Tubular Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
May 2021 50 | May 2021 | 50 |
Aug 2021 0 | Aug 2021 | 0 |
Oct 2021 25 | Oct 2021 | 25 |
Feb 2022 0 | Feb 2022 | 0 |
May 2023 0 | May 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tubular Labs Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Tubular Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tubular Labs Product Quality
3.3/5
Tubular Labs has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tubular Labs' overall Product Quality score rated by its users and customers.
Tubular Labs Product Information
Tubular Labs’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://tubularlabs.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
Social
Tubular Labs Pricing
Tubular Labs ROI & Value For Money
3.4/5
Tubular Labs has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tubular Labs' overall ROI score rated by its users and customers.
Tubular Labs Customer Satisfaction (CSAT)
Tubular Labs Customer Satisfaction (CSAT) Score
50 / 100
Tubular Labs has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tubular Labs Customer Service
3.5/5
Tubular Labs has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tubular Labs' overall Customer Service score rated by its users and customers.
About Tubular Labs's Customer Service
Address
153 Castro Street, Suite 300, Mountain View, CA 94041
Website
http://tubularlabs.com
Tubular Labs's Social Links
Tubular Labs as an Employer
4.3/5
Tubular Labs has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tubular Labs scored a 0 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Tubular Labs would recommend the brand to a friend. ENPS measures how likely Tubular Labs employees would recommend working at Tubular Labs to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 65% | Promoters |
|---|---|
| 15% | Passive |
| 20% | Detractors |
