-28
NPS
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Tucson Medical Center
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About Tucson Medical Center's Brand
Tucson Medical Center, licensed at more than 600 beds, has been Tucson’s locally governed nonprofit regional hospital for more than 75 years.
Brand at a Glance
69%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Tucson Medical Center NPS
Tucson Medical Center's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Tucson Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Tucson Medical Center Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Tucson Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -29 | Feb 2022 | -29 |
Apr 2022 -22 | Apr 2022 | -22 |
Jun 2022 -30 | Jun 2022 | -30 |
Nov 2022 -18 | Nov 2022 | -18 |
Feb 2023 -25 | Feb 2023 | -25 |
Jun 2023 -32 | Jun 2023 | -32 |
Dec 2023 -22 | Dec 2023 | -22 |
Jan 2024 -27 | Jan 2024 | -27 |
Aug 2024 -25 | Aug 2024 | -25 |
Oct 2024 -30 | Oct 2024 | -30 |
Dec 2024 -37 | Dec 2024 | -37 |
Mar 2026 -29 | Mar 2026 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tucson Medical Center NPS by Gender
Female customers rated Tucson Medical Center's NPS 50 points higher than Male customers.
Male
-100
Tucson Medical Center's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-50
Tucson Medical Center's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Tucson Medical Center NPS by Ethnicity
Tucson Medical Center's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Other -100 | Other | -100 |
Tucson Medical Center NPS by Age
Tucson Medical Center's NPS was rated -100 points by customers ages 41-45 on Comparably.
Tucson Medical Center NPS by Usage
Tucson Medical Center's NPS was rated the highest by customers who have used Tucson Medical Center's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -60 | Over 10 Years | -60 |
Tucson Medical Center Customer Reviews
Out of the 2 Tucson Medical Center customer reviews 1 was positive and 1 was constructive. Tucson Medical Center customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tucson Medical Center Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Tucson Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tucson Medical Center Customer Loyalty Score by Gender
Male customers rated Tucson Medical Center's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Tucson Medical Center Customer Loyalty Score by Ethnicity
Tucson Medical Center's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tucson Medical Center.
100
out of 100
Caucasian
78
out of 100
Other
Tucson Medical Center Customer Loyalty Score by Age
Tucson Medical Center's Customer Loyalty score was rated 40% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
Tucson Medical Center Customer Loyalty Score by Usage
Tucson Medical Center's Customer Loyalty score was rated the highest by customers who have used Tucson Medical Center's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tucson Medical Center Customer Loyalty Score by Industry
Tucson Medical Center's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tucson Medical Center Product Quality
2.7/5
Tucson Medical Center has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Tucson Medical Center Product Information
Tucson Medical Center’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Tucson Medical Center's product the highest.
- Website
- https://www.tmcaz.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Tucson Medical Center Product Quality
Tucson Medical Center's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Tucson Medical Center Product Quality the Highest
Ranked Tucson Medical Center Product Quality the Lowest
Tucson Medical Center Product Quality Score by Gender
Female customers rated Tucson Medical Center's Product Quality score 0.4 stars higher than Male customers.
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Male
1.5/5
Female
1.9/5
Tucson Medical Center Product Quality Score by Ethnicity
Tucson Medical Center's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tucson Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
Tucson Medical Center Product Quality Score by Age
Tucson Medical Center's Product Quality score was rated 1.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tucson Medical Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
Tucson Medical Center Product Quality Score by Usage
Tucson Medical Center's Product Quality score was rated the highest by customers who have used Tucson Medical Center's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Tucson Medical Center Product Quality Score by Industry
Tucson Medical Center's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Tucson Medical Center Pricing
Tucson Medical Center ROI & Value For Money
2.7/5
Tucson Medical Center has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Tucson Medical Center Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Tucson Medical Center ROI
Tucson Medical Center's ROI score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Tucson Medical Center ROI the Highest
Ranked Tucson Medical Center ROI the Lowest
Tucson Medical Center ROI Score by Gender
Female customers rated Tucson Medical Center's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tucson Medical Center.
Male
1.5/5
Female
2.1/5
Tucson Medical Center ROI Score by Ethnicity
Tucson Medical Center's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tucson Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
Tucson Medical Center ROI Score by Age
Tucson Medical Center's ROI score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tucson Medical Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
Tucson Medical Center ROI Score by Usage
Tucson Medical Center's ROI score was rated the highest by customers who have used Tucson Medical Center's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Tucson Medical Center ROI Score by Industry
Tucson Medical Center's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tucson Medical Center Customer Satisfaction (CSAT)
Tucson Medical Center Customer Satisfaction (CSAT) Score
44 / 100
Tucson Medical Center has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tucson Medical Center Customer Satisfaction
Tucson Medical Center's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Tucson Medical Center Customer Satisfaction the Highest
Ranked Tucson Medical Center Customer Satisfaction the Lowest
Tucson Medical Center Customer Satisfaction Score by Gender
Female customers rated Tucson Medical Center's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tucson Medical Center.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Tucson Medical Center Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tucson Medical Center's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tucson Medical Center.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Other
Tucson Medical Center's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tucson Medical Center.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Tucson Medical Center Customer Satisfaction Score by Age
Tucson Medical Center's Customer Satisfaction score was rated 33 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tucson Medical Center.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% |
Tucson Medical Center Customer Satisfaction Score by Usage
Tucson Medical Center's Customer Satisfaction score was rated the highest by customers who have used Tucson Medical Center's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Tucson Medical Center Customer Satisfaction Score by Industry
Tucson Medical Center's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Tucson Medical Center Customer Satisfaction Score by Industry",
"text": "Tucson Medical Center's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tucson Medical Center's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Tucson Medical Center Customer Service
2.5/5
Tucson Medical Center has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Tucson Medical Center's Customer Service
Address
5301 East Grant Road, Tucson, AZ 85712
Website
https://www.tmcaz.com/
Phone Number
520-324-5461
Quick Insights into Tucson Medical Center Customer Service
Tucson Medical Center's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Tucson Medical Center's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Tucson Medical Center's Customer Service score.
Ranked Tucson Medical Center Customer Service the Highest
Ranked Tucson Medical Center Customer Service the Lowest
Tucson Medical Center Customer Service Score by Gender
Female customers rated Tucson Medical Center's Customer Service score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
Tucson Medical Center Customer Service Score by Ethnicity
Tucson Medical Center's Customer Service score was rated 1.6 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tucson Medical Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.6 | Other | 1.6 |
Tucson Medical Center Customer Service Score by Age
Tucson Medical Center's Customer Service score was rated 2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tucson Medical Center.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
Tucson Medical Center Customer Service Score by Usage
Tucson Medical Center's Customer Service score was rated 1.5 stars by customers who have used Tucson Medical Center's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Tucson Medical Center Customer Service Score by Industry
Tucson Medical Center's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Tucson Medical Center as an Employer
2.4/5
Tucson Medical Center has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Tucson Medical Center scored a -28 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Tucson Medical Center would recommend the brand to a friend. ENPS measures how likely Tucson Medical Center employees would recommend working at Tucson Medical Center to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 18% | Promoters |
|---|---|
| 12% | Passive |
| 70% | Detractors |
