-17
NPS
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Tuft & Needle
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About Tuft & Needle's Brand
Tuft & Needle was founded to offer a boutique-quality, beautifully-crafted bed at a fraction of the cost without gimmicks.
Brand at a Glance
54%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Tuft & Needle NPS
Tuft & Needle's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Tuft & Needle's customers would recommend using the product based on a scale of -100 to 100.
Tuft & Needle Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Tuft & Needle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Jan 2021 50 | Jan 2021 | 50 |
Feb 2021 0 | Feb 2021 | 0 |
Oct 2021 -25 | Oct 2021 | -25 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2025 -17 | Mar 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tuft & Needle Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Tuft & Needle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tuft & Needle Product Quality
3.9/5
Tuft & Needle has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Tuft & Needle's overall Product Quality score rated by its users and customers.
Tuft & Needle Product Information
Tuft & Needle’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.tuftandneedle.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Tuft & Needle Pricing
Tuft & Needle ROI & Value For Money
3.4/5
Tuft & Needle has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Tuft & Needle Customer Satisfaction (CSAT)
Tuft & Needle Customer Satisfaction (CSAT) Score
67 / 100
Tuft & Needle has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tuft & Needle Customer Service
3.2/5
Tuft & Needle has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tuft & Needle's overall Customer Service score rated by its users and customers.
About Tuft & Needle's Customer Service
Address
Phoenix, AZ
Website
http://www.tuftandneedle.com
Phone Number
877-842-2586
Tuft & Needle as an Employer
4.2/5
Tuft & Needle has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Tuft & Needle scored a -17 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Tuft & Needle would recommend the brand to a friend. ENPS measures how likely Tuft & Needle employees would recommend working at Tuft & Needle to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
