-73
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tufts Health Plan
Marketing or Exec? Claim Your Free Account
About Tufts Health Plan's Brand
Brand at a Glance
69%
Customer Loyalty
1.6/5
Product Quality
1.8/5
Pricing
1.5/5
Customer Service
Tufts Health Plan NPS
Tufts Health Plan's Net Promoter Score (NPS) is a -73 with 10% Promoters, 7% Passives, and 83% Detractors. Net Promoter Score tracks whether Tufts Health Plan's customers would recommend using the product based on a scale of -100 to 100.
Tufts Health Plan Overall NPS
| 10% | Promoters |
|---|---|
| 7% | Passives |
| 83% | Detractors |
Tufts Health Plan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -55 | Jun 2023 | -55 |
Sep 2023 -57 | Sep 2023 | -57 |
Oct 2023 -58 | Oct 2023 | -58 |
Jan 2024 -60 | Jan 2024 | -60 |
Aug 2024 -60 | Aug 2024 | -60 |
Nov 2024 -63 | Nov 2024 | -63 |
Dec 2024 -65 | Dec 2024 | -65 |
Feb 2025 -66 | Feb 2025 | -66 |
Mar 2025 -68 | Mar 2025 | -68 |
Aug 2025 -70 | Aug 2025 | -70 |
Nov 2025 -71 | Nov 2025 | -71 |
Dec 2025 -73 | Dec 2025 | -73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tufts Health Plan NPS by Gender
Female customers rated Tufts Health Plan's NPS 16 points higher than Male customers.
Male
-100
Tufts Health Plan's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-84
Tufts Health Plan's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Tufts Health Plan NPS by Ethnicity
Tufts Health Plan's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Tufts Health Plan NPS by Age
Tufts Health Plan's NPS was rated -100 points by customers ages 51-55 and customers ages 66+ on Comparably.
Tufts Health Plan NPS by Usage
Tufts Health Plan's NPS was rated the highest by customers who have used Tufts Health Plan's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Tufts Health Plan Customer Reviews
Out of the 6 Tufts Health Plan customer reviews 0 were positive and 6 were constructive. Tufts Health Plan customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Tufts Health Plan Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Tufts Health Plan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tufts Health Plan Customer Loyalty Score by Gender
Female customers rated Tufts Health Plan's Customer Loyalty score 25% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tufts Health Plan.
Male
61%
Yes
Female
86%
Yes
Tufts Health Plan Customer Loyalty Score by Ethnicity
Tufts Health Plan's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tufts Health Plan.
70
out of 100
Caucasian
55
out of 100
Other
Tufts Health Plan Customer Loyalty Score by Age
Tufts Health Plan's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tufts Health Plan.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
61-65 64% | 61-65 | 64% |
66+ 85% | 66+ | 85% |
Tufts Health Plan Customer Loyalty Score by Usage
Tufts Health Plan's Customer Loyalty score was rated the highest by customers who have used Tufts Health Plan's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tufts Health Plan Customer Loyalty Score by Industry
Tufts Health Plan's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tufts Health Plan Product Quality
1.6/5
Tufts Health Plan has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Tufts Health Plan's overall Product Quality score rated by its users and customers.
Tufts Health Plan Product Information
Tufts Health Plan’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Tufts Health Plan's product the highest.
- Website
- http://tuftshealthplan.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Tufts Health Plan Product Quality
Tufts Health Plan's Product Quality score was rated highest by customers who have used Tufts Health Plan's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Tufts Health Plan's Product Quality.
Ranked Tufts Health Plan Product Quality the Highest
Ranked Tufts Health Plan Product Quality the Lowest
Tufts Health Plan Product Quality Score by Gender
Tufts Health Plan's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tufts Health Plan.
Male
1.5/5
Female
1.5/5
Tufts Health Plan Product Quality Score by Ethnicity
Tufts Health Plan's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tufts Health Plan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Tufts Health Plan Product Quality Score by Age
Tufts Health Plan's Product Quality score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tufts Health Plan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Tufts Health Plan Product Quality Score by Usage
Tufts Health Plan's Product Quality score was rated the highest by customers who have used Tufts Health Plan's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tufts Health Plan Product Quality Score by Industry
Tufts Health Plan's Product Quality score was rated 1.5 stars by both Education and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Tufts Health Plan Pricing
Tufts Health Plan ROI & Value For Money
1.8/5
Tufts Health Plan has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tufts Health Plan's overall ROI score rated by its users and customers.
Tufts Health Plan Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Tufts Health Plan ROI
Tufts Health Plan's ROI score was rated highest by customers who have used Tufts Health Plan's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Tufts Health Plan's ROI score.
Ranked Tufts Health Plan ROI the Highest
Ranked Tufts Health Plan ROI the Lowest
Tufts Health Plan ROI Score by Gender
Male customers rated Tufts Health Plan's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tufts Health Plan.
Male
1.6/5
Female
1.5/5
Tufts Health Plan ROI Score by Ethnicity
Tufts Health Plan's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tufts Health Plan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Tufts Health Plan ROI Score by Age
Tufts Health Plan's ROI score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tufts Health Plan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Tufts Health Plan ROI Score by Usage
Tufts Health Plan's ROI score was rated the highest by customers who have used Tufts Health Plan's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tufts Health Plan ROI Score by Industry
Tufts Health Plan's ROI score was rated 1.5 stars by both Education and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tufts Health Plan Customer Satisfaction (CSAT)
Tufts Health Plan Customer Satisfaction (CSAT) Score
11 / 100
Tufts Health Plan has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
8%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
19%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tufts Health Plan Customer Satisfaction
Tufts Health Plan's Customer Satisfaction score was rated highest by customers who have used Tufts Health Plan's products/services for 2 to 5 Years, and rated lowest by customers who have used Tufts Health Plan's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Tufts Health Plan's Customer Satisfaction.
Ranked Tufts Health Plan Customer Satisfaction the Highest
Ranked Tufts Health Plan Customer Satisfaction the Lowest
Tufts Health Plan Customer Satisfaction Score by Gender
Tufts Health Plan's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tufts Health Plan.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 86% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 27% | |
Very Dissatisfied | 73% |
Tufts Health Plan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tufts Health Plan's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tufts Health Plan.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
85%
CSAT according to Other
Tufts Health Plan's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tufts Health Plan.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
Tufts Health Plan Customer Satisfaction Score by Age
Tufts Health Plan's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tufts Health Plan.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Tufts Health Plan Customer Satisfaction Score by Usage
Tufts Health Plan's Customer Satisfaction score was rated 0 points by customers who have used Tufts Health Plan's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tufts Health Plan Customer Satisfaction Score by Industry
Tufts Health Plan's Customer Satisfaction score was rated 0 points by both Education and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Tufts Health Plan Customer Satisfaction Score by Industry",
"text": "Tufts Health Plan's Customer Satisfaction score was rated 0 points by both Education and Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tufts Health Plan's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tufts Health Plan's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Tufts Health Plan Customer Service
1.5/5
Tufts Health Plan has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tufts Health Plan's overall Customer Service score rated by its users and customers.
About Tufts Health Plan's Customer Service
Website
http://tuftshealthplan.com
Quick Insights into Tufts Health Plan Customer Service
Tufts Health Plan's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Tufts Health Plan's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Tufts Health Plan's Customer Service score.
Ranked Tufts Health Plan Customer Service the Highest
Ranked Tufts Health Plan Customer Service the Lowest
Tufts Health Plan Customer Service Score by Gender
Tufts Health Plan's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tufts Health Plan.
Male
1.5/5
Female
1.5/5
Tufts Health Plan Customer Service Score by Ethnicity
Tufts Health Plan's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tufts Health Plan.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Tufts Health Plan Customer Service Score by Age
Tufts Health Plan's Customer Service score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tufts Health Plan.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Tufts Health Plan Customer Service Score by Usage
Tufts Health Plan's Customer Service score was rated 1.5 stars by customers who have used Tufts Health Plan's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tufts Health Plan Customer Service Score by Industry
Tufts Health Plan's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Tufts Health Plan as an Employer
3.5/5
Tufts Health Plan has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Tufts Health Plan scored a -73 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Tufts Health Plan would recommend the brand to a friend. ENPS measures how likely Tufts Health Plan employees would recommend working at Tufts Health Plan to a friend.
Net Promoter Score
-73
NPS Score
| 10% | Promoters |
|---|---|
| 7% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
