18
NPS
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Tufts Medical Center
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About Tufts Medical Center's Brand
Tufts Medical Center is an academic medical center that provides routine and emergency care and medical training services.
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Tufts Medical Center NPS
Tufts Medical Center's Net Promoter Score (NPS) is a 18 with 57% Promoters, 4% Passives, and 39% Detractors. Net Promoter Score tracks whether Tufts Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Tufts Medical Center Overall NPS
| 57% | Promoters |
|---|---|
| 4% | Passives |
| 39% | Detractors |
Tufts Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 30 | Aug 2022 | 30 |
Sep 2022 18 | Sep 2022 | 18 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 14 | Jan 2023 | 14 |
Apr 2023 8 | Apr 2023 | 8 |
Jul 2023 13 | Jul 2023 | 13 |
Aug 2023 10 | Aug 2023 | 10 |
Sep 2023 6 | Sep 2023 | 6 |
Oct 2023 10 | Oct 2023 | 10 |
Feb 2024 9 | Feb 2024 | 9 |
May 2024 13 | May 2024 | 13 |
Jul 2025 17 | Jul 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tufts Medical Center NPS by Gender
Tufts Medical Center's NPS was rated 34 by Male customers on Comparably.
Male
34
Tufts Medical Center's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Tufts Medical Center's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tufts Medical Center Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Tufts Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tufts Medical Center Customer Loyalty Score by Gender
Tufts Medical Center's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Tufts Medical Center Product Quality
3.6/5
Tufts Medical Center has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Tufts Medical Center Product Information
Tufts Medical Center’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Education
Healthcare
Quick Insights into Tufts Medical Center Product Quality
Tufts Medical Center's Product Quality score was rated highest by Male customers.
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Ranked Tufts Medical Center Product Quality the Highest
Tufts Medical Center Product Quality Score by Gender
Tufts Medical Center's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tufts Medical Center.
Male
3.8/5
Female
N/A
Tufts Medical Center Pricing
Tufts Medical Center ROI & Value For Money
3.5/5
Tufts Medical Center has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Tufts Medical Center ROI
Tufts Medical Center's ROI score was rated highest by Male customers.
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Ranked Tufts Medical Center ROI the Highest
Tufts Medical Center ROI Score by Gender
Tufts Medical Center's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Tufts Medical Center Customer Satisfaction (CSAT)
Tufts Medical Center Customer Satisfaction (CSAT) Score
60 / 100
Tufts Medical Center has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
7%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
14%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tufts Medical Center Customer Service
3.6/5
Tufts Medical Center has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Tufts Medical Center's Customer Service
Address
800 Washington Street, Boston, MA 02111
Website
https://www.tuftsmedicalcenter.org
Tufts Medical Center's Social Links
Quick Insights into Tufts Medical Center Customer Service
Tufts Medical Center's Customer Service score was rated highest by Male customers.
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Ranked Tufts Medical Center Customer Service the Highest
Tufts Medical Center Customer Service Score by Gender
Tufts Medical Center's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tufts Medical Center.
Male
3.5/5
Female
N/A
Tufts Medical Center as an Employer
2.9/5
Tufts Medical Center has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Tufts Medical Center scored a 18 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Tufts Medical Center would recommend the brand to a friend. ENPS measures how likely Tufts Medical Center employees would recommend working at Tufts Medical Center to a friend.
Net Promoter Score
18
NPS Score
| 57% | Promoters |
|---|---|
| 4% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 27% | Promoters |
|---|---|
| 21% | Passive |
| 52% | Detractors |
