-30
NPS
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TuneCore
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About TuneCore's Brand
TuneCore is a digital music distribution platform for artists to sell their music on iTunes, Amazon, Spotify and Rdio.
Brand at a Glance
73%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
TuneCore NPS
TuneCore's Net Promoter Score (NPS) is a -30 with 29% Promoters, 12% Passives, and 59% Detractors. Net Promoter Score tracks whether TuneCore's customers would recommend using the product based on a scale of -100 to 100.
TuneCore Overall NPS
| 29% | Promoters |
|---|---|
| 12% | Passives |
| 59% | Detractors |
TuneCore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -34 | Feb 2024 | -34 |
Mar 2024 -34 | Mar 2024 | -34 |
Apr 2024 -35 | Apr 2024 | -35 |
Jun 2024 -35 | Jun 2024 | -35 |
Jul 2024 -33 | Jul 2024 | -33 |
Aug 2024 -33 | Aug 2024 | -33 |
Oct 2024 -33 | Oct 2024 | -33 |
Dec 2024 -31 | Dec 2024 | -31 |
Jan 2025 -32 | Jan 2025 | -32 |
Feb 2025 -30 | Feb 2025 | -30 |
May 2025 -30 | May 2025 | -30 |
Jun 2025 -29 | Jun 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TuneCore NPS by Gender
Male customers rated TuneCore's NPS 35 points higher than Female customers.
Male
-21
TuneCore's NPS was rated -21 by Male customers on Comparably.
33%
Promoters
13%
Passives
54%
Detractors
Female
-56
TuneCore's NPS was rated -56 by Female customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
TuneCore NPS by Ethnicity
TuneCore's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
African American/Black 23 | African American/Black | 23 |
Asian or Pacific Islander -11 | Asian or Pacific Islander | -11 |
Other -67 | Other | -67 |
TuneCore NPS by Age
TuneCore's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
TuneCore NPS by Usage
TuneCore's NPS was rated the highest by customers who have used TuneCore's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -36 | Less than 1 Year | -36 |
1 to 2 Years -7 | 1 to 2 Years | -7 |
2 to 5 Years -16 | 2 to 5 Years | -16 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -17 | Over 10 Years | -17 |
TuneCore Customer Reviews
Out of the 12 TuneCore customer reviews 4 were positive and 8 were constructive. TuneCore customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TuneCore Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of TuneCore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TuneCore Customer Loyalty Score by Gender
Male customers rated TuneCore's Customer Loyalty score 18% higher than Female customers.
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Male
78%
Yes
Female
60%
Yes
TuneCore Customer Loyalty Score by Ethnicity
TuneCore's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TuneCore.
74
out of 100
Caucasian
90
out of 100
African American/Black
60
out of 100
Asian or Pacific Islander
76
out of 100
Other
TuneCore Customer Loyalty Score by Age
TuneCore's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 65% | 18-25 | 65% |
26-30 55% | 26-30 | 55% |
31-35 100% | 31-35 | 100% |
36-40 70% | 36-40 | 70% |
41-45 85% | 41-45 | 85% |
46-50 89% | 46-50 | 89% |
61-65 70% | 61-65 | 70% |
TuneCore Customer Loyalty Score by Usage
TuneCore's Customer Loyalty score was rated the highest by customers who have used TuneCore's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TuneCore Customer Loyalty Score by Industry
TuneCore's Customer Loyalty score was rated 80% by Arts and Entertainment industry customers.
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TuneCore Product Quality
2.7/5
TuneCore has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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TuneCore Product Information
TuneCore’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated TuneCore's product the highest.
- Website
- http://www.tunecore.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into TuneCore Product Quality
TuneCore's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 46-50.
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Ranked TuneCore Product Quality the Highest
Ranked TuneCore Product Quality the Lowest
TuneCore Product Quality Score by Gender
Male customers rated TuneCore's Product Quality score 0.9 stars higher than Female customers.
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Male
2.8/5
Female
1.9/5
TuneCore Product Quality Score by Ethnicity
TuneCore's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TuneCore.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 1.9 | Other | 1.9 |
TuneCore Product Quality Score by Age
TuneCore's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TuneCore.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 2.5 | 26-30 | 2.5 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 1.5 | 46-50 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
TuneCore Product Quality Score by Usage
TuneCore's Product Quality score was rated the highest by customers who have used TuneCore's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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TuneCore Product Quality Score by Industry
TuneCore's Product Quality score was rated 2.5 stars by Arts and Entertainment industry customers.
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TuneCore Pricing
TuneCore ROI & Value For Money
2.6/5
TuneCore has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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TuneCore Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into TuneCore ROI
TuneCore's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used TuneCore's products/services for 5 to 10 Years.
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Ranked TuneCore ROI the Highest
Ranked TuneCore ROI the Lowest
TuneCore ROI Score by Gender
Male customers rated TuneCore's ROI score 0.8 stars higher than Female customers.
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Male
2.5/5
Female
1.7/5
TuneCore ROI Score by Ethnicity
TuneCore's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TuneCore.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 1.7 | Other | 1.7 |
TuneCore ROI Score by Age
TuneCore's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TuneCore.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 2.4 | 26-30 | 2.4 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.3 | 36-40 | 2.3 |
41-45 3.1 | 41-45 | 3.1 |
46-50 1.9 | 46-50 | 1.9 |
61-65 1.9 | 61-65 | 1.9 |
TuneCore ROI Score by Usage
TuneCore's ROI score was rated the highest by customers who have used TuneCore's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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TuneCore ROI Score by Industry
TuneCore's ROI score was rated 2.2 stars by Arts and Entertainment industry customers.
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TuneCore Customer Satisfaction (CSAT)
TuneCore Customer Satisfaction (CSAT) Score
40 / 100
TuneCore has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
19%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
14%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TuneCore Customer Satisfaction
TuneCore's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers who have used TuneCore's products/services for 5 to 10 Years.
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Ranked TuneCore Customer Satisfaction the Highest
Ranked TuneCore Customer Satisfaction the Lowest
TuneCore Customer Satisfaction Score by Gender
TuneCore's Customer Satisfaction score was rated 38 by both Female and Male customers on Comparably.
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38 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 14% | |
Very Dissatisfied | 33% |
38 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 50% |
TuneCore Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TuneCore's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
21%
Satisfied
4%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
50%
CSAT according to African American/Black
TuneCore's Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
TuneCore's Customer Satisfaction (CSAT) score was rated 55% according to Asian or Pacific Islander users and customers.
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55 / 100
Very Satisfied
22%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
TuneCore's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TuneCore.
20 / 100
Very Satisfied
7%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
20%
Very Dissatisfied
47%
TuneCore Customer Satisfaction Score by Age
TuneCore's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TuneCore.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 31% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 17% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 61-65 | 33% |
TuneCore Customer Satisfaction Score by Usage
TuneCore's Customer Satisfaction score was rated the highest by customers who have used TuneCore's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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TuneCore Customer Satisfaction Score by Industry
TuneCore's Customer Satisfaction score was rated 34 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "TuneCore Customer Satisfaction Score by Industry",
"text": "TuneCore's Customer Satisfaction score was rated 34 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "TuneCore's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}TuneCore Customer Service
2.4/5
TuneCore has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About TuneCore's Customer Service
Address
45 Main Street, Suite 705, Brooklyn, NY
Website
http://www.tunecore.com
Phone Number
646-651-1060
Quick Insights into TuneCore Customer Service
TuneCore's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used TuneCore's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TuneCore's Customer Service score.
Ranked TuneCore Customer Service the Highest
Ranked TuneCore Customer Service the Lowest
TuneCore Customer Service Score by Gender
Male customers rated TuneCore's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TuneCore.
Male
2.4/5
Female
1.5/5
TuneCore Customer Service Score by Ethnicity
TuneCore's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TuneCore.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 1.8 | Other | 1.8 |
TuneCore Customer Service Score by Age
TuneCore's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TuneCore.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
26-30 2.4 | 26-30 | 2.4 |
31-35 2.1 | 31-35 | 2.1 |
36-40 2 | 36-40 | 2 |
41-45 2.6 | 41-45 | 2.6 |
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
TuneCore Customer Service Score by Usage
TuneCore's Customer Service score was rated the highest by customers who have used TuneCore's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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TuneCore Customer Service Score by Industry
TuneCore's Customer Service score was rated 1.9 stars by Arts and Entertainment industry customers.
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TuneCore as an Employer
2.5/5
TuneCore has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
TuneCore scored a -30 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of TuneCore would recommend the brand to a friend. ENPS measures how likely TuneCore employees would recommend working at TuneCore to a friend.
Net Promoter Score
-30
NPS Score
| 29% | Promoters |
|---|---|
| 12% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
