100
NPS
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Brand Page
TuneIn
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About TuneIn's Brand
TuneIn allows users to stream and listen to online radio, talkshows, and news on demand.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
TuneIn NPS
TuneIn's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TuneIn's customers would recommend using the product based on a scale of -100 to 100.
TuneIn Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TuneIn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TuneIn Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TuneIn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TuneIn Product Quality
4.5/5
TuneIn has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TuneIn's overall Product Quality score rated by its users and customers.
TuneIn Product Information
TuneIn’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://tunein.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Mobile App
Sports & Entertainment
TuneIn Pricing
TuneIn ROI & Value For Money
5/5
TuneIn has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TuneIn's overall ROI score rated by its users and customers.
TuneIn Customer Satisfaction (CSAT)
TuneIn Customer Satisfaction (CSAT) Score
100 / 100
TuneIn has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TuneIn Customer Service
5/5
TuneIn has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TuneIn's overall Customer Service score rated by its users and customers.
About TuneIn's Customer Service
Address
210 King Street - 3rd Floor, San Francisco, CA 94107
Website
http://tunein.com
TuneIn as an Employer
4.1/5
TuneIn has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TuneIn scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of TuneIn would recommend the brand to a friend. ENPS measures how likely TuneIn employees would recommend working at TuneIn to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
