-57
NPS
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TurboChef Technologies, Inc
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About TurboChef Technologies, Inc's Brand
Manufacturer of the world's fastest ovens
Brand at a Glance
49%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
TurboChef Technologies, Inc NPS
TurboChef Technologies, Inc's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether TurboChef Technologies, Inc's customers would recommend using the product based on a scale of -100 to 100.
TurboChef Technologies, Inc Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
TurboChef Technologies, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
Mar 2023 -60 | Mar 2023 | -60 |
Jan 2024 -67 | Jan 2024 | -67 |
May 2025 -57 | May 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TurboChef Technologies, Inc NPS by Gender
TurboChef Technologies, Inc's NPS was rated -75 by Male customers on Comparably.
Male
-75
TurboChef Technologies, Inc's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
N/A
TurboChef Technologies, Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TurboChef Technologies, Inc NPS by Ethnicity
TurboChef Technologies, Inc's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
TurboChef Technologies, Inc Customer Reviews
Out of the 2 TurboChef Technologies, Inc customer reviews 1 was positive and 1 was constructive. TurboChef Technologies, Inc customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TurboChef Technologies, Inc Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of TurboChef Technologies, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TurboChef Technologies, Inc Customer Loyalty Score by Gender
TurboChef Technologies, Inc's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
TurboChef Technologies, Inc Customer Loyalty Score by Ethnicity
TurboChef Technologies, Inc's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TurboChef Technologies, Inc.
70
out of 100
Caucasian
TurboChef Technologies, Inc Product Quality
2.2/5
TurboChef Technologies, Inc has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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TurboChef Technologies, Inc Product Information
TurboChef Technologies, Inc’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.turbochef.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into TurboChef Technologies, Inc Product Quality
TurboChef Technologies, Inc's Product Quality score was rated highest by Male customers.
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Ranked TurboChef Technologies, Inc Product Quality the Highest
TurboChef Technologies, Inc Product Quality Score by Gender
TurboChef Technologies, Inc's Product Quality score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
TurboChef Technologies, Inc Product Quality Score by Ethnicity
TurboChef Technologies, Inc's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TurboChef Technologies, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
TurboChef Technologies, Inc Pricing
TurboChef Technologies, Inc ROI & Value For Money
2.2/5
TurboChef Technologies, Inc has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into TurboChef Technologies, Inc ROI
TurboChef Technologies, Inc's ROI score was rated highest by Caucasian customers.
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Ranked TurboChef Technologies, Inc ROI the Highest
TurboChef Technologies, Inc ROI Score by Gender
TurboChef Technologies, Inc's ROI score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
TurboChef Technologies, Inc ROI Score by Ethnicity
TurboChef Technologies, Inc's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TurboChef Technologies, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
TurboChef Technologies, Inc Customer Satisfaction (CSAT)
TurboChef Technologies, Inc Customer Satisfaction (CSAT) Score
50 / 100
TurboChef Technologies, Inc has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TurboChef Technologies, Inc Customer Satisfaction
TurboChef Technologies, Inc's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked TurboChef Technologies, Inc's Customer Satisfaction.
Ranked TurboChef Technologies, Inc Customer Satisfaction the Highest
TurboChef Technologies, Inc Customer Satisfaction Score by Gender
TurboChef Technologies, Inc's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
TurboChef Technologies, Inc Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TurboChef Technologies, Inc's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TurboChef Technologies, Inc.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
TurboChef Technologies, Inc Customer Service
2/5
TurboChef Technologies, Inc has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About TurboChef Technologies, Inc's Customer Service
Address
2801 Trade Center Drive, Carrollton, TX 75007
Website
http://www.turbochef.com/
Phone Number
214-379-6000
Quick Insights into TurboChef Technologies, Inc Customer Service
TurboChef Technologies, Inc's Customer Service score was rated highest by Caucasian customers.
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Ranked TurboChef Technologies, Inc Customer Service the Highest
TurboChef Technologies, Inc Customer Service Score by Gender
TurboChef Technologies, Inc's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TurboChef Technologies, Inc.
Male
1.5/5
Female
N/A
TurboChef Technologies, Inc Customer Service Score by Ethnicity
TurboChef Technologies, Inc's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TurboChef Technologies, Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
TurboChef Technologies, Inc as an Employer
2.9/5
TurboChef Technologies, Inc has a 2.9/5 stars for its overall company culture rated by their employees
top
10%
CEO of TurboChef Technologies, Inc
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
TurboChef Technologies, Inc scored a -57 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of TurboChef Technologies, Inc would recommend the brand to a friend. ENPS measures how likely TurboChef Technologies, Inc employees would recommend working at TurboChef Technologies, Inc to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
