47
NPS
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Turkish Airlines
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About Turkish Airlines' Brand
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Turkish Airlines NPS
Turkish Airlines's Net Promoter Score (NPS) is a 47 with 69% Promoters, 9% Passives, and 22% Detractors. Net Promoter Score tracks whether Turkish Airlines's customers would recommend using the product based on a scale of -100 to 100.
Turkish Airlines Overall NPS
| 69% | Promoters |
|---|---|
| 9% | Passives |
| 22% | Detractors |
Turkish Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 50 | Feb 2023 | 50 |
Mar 2023 55 | Mar 2023 | 55 |
Jun 2023 40 | Jun 2023 | 40 |
Mar 2024 45 | Mar 2024 | 45 |
Feb 2025 46 | Feb 2025 | 46 |
Mar 2025 50 | Mar 2025 | 50 |
Apr 2025 58 | Apr 2025 | 58 |
May 2025 57 | May 2025 | 57 |
Sep 2025 50 | Sep 2025 | 50 |
Oct 2025 52 | Oct 2025 | 52 |
Nov 2025 54 | Nov 2025 | 54 |
Dec 2025 47 | Dec 2025 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Turkish Airlines NPS by Gender
Turkish Airlines's NPS was rated 50 by both Female and Male customers on Comparably.
Male
50
Turkish Airlines's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
50
Turkish Airlines's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Turkish Airlines NPS by Ethnicity
Turkish Airlines's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Turkish Airlines Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Turkish Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Turkish Airlines Customer Loyalty Score by Gender
Male customers rated Turkish Airlines's Customer Loyalty score 23% higher than Female customers.
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Male
78%
Yes
Female
55%
Yes
Turkish Airlines Customer Loyalty Score by Ethnicity
Turkish Airlines's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Turkish Airlines.
70
out of 100
Other
Turkish Airlines Customer Loyalty Score by Industry
Turkish Airlines's Customer Loyalty score was rated 40% by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Turkish Airlines Product Quality
3.9/5
Turkish Airlines has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Turkish Airlines Product Information
Turkish Airlines’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Turkish Airlines's product the highest.
- Website
- http://www.thy.com
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into Turkish Airlines Product Quality
Turkish Airlines's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Turkish Airlines Product Quality the Highest
Ranked Turkish Airlines Product Quality the Lowest
Turkish Airlines Product Quality Score by Gender
Female customers rated Turkish Airlines's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Turkish Airlines.
Male
3.9/5
Female
4.1/5
Turkish Airlines Product Quality Score by Ethnicity
Turkish Airlines's Product Quality score was rated 3.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Turkish Airlines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.8 | Other | 3.8 |
Turkish Airlines Product Quality Score by Industry
Turkish Airlines's Product Quality score was rated 4.1 stars by Marketing, Advertising and Research industry customers.
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Turkish Airlines Pricing
Turkish Airlines ROI & Value For Money
3.7/5
Turkish Airlines has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Turkish Airlines Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry.
Quick Insights into Turkish Airlines ROI
Turkish Airlines's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Male customers.
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Ranked Turkish Airlines ROI the Highest
Ranked Turkish Airlines ROI the Lowest
Turkish Airlines ROI Score by Gender
Female customers rated Turkish Airlines's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Turkish Airlines.
Male
3.7/5
Female
3.9/5
Turkish Airlines ROI Score by Ethnicity
Turkish Airlines's ROI score was rated 3.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Turkish Airlines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.8 | Other | 3.8 |
Turkish Airlines ROI Score by Industry
Turkish Airlines's ROI score was rated 4 stars by Marketing, Advertising and Research industry customers.
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Turkish Airlines Customer Satisfaction (CSAT)
Turkish Airlines Customer Satisfaction (CSAT) Score
66 / 100
Turkish Airlines has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
24%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Turkish Airlines Customer Service
3.9/5
Turkish Airlines has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Turkish Airlines's Customer Service
Address
Turkey
Website
http://www.thy.com
Quick Insights into Turkish Airlines Customer Service
Turkish Airlines's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Turkish Airlines' Customer Service score.
Ranked Turkish Airlines Customer Service the Highest
Ranked Turkish Airlines Customer Service the Lowest
Turkish Airlines Customer Service Score by Gender
Female customers rated Turkish Airlines's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Turkish Airlines.
Male
3.7/5
Female
3.9/5
Turkish Airlines Customer Service Score by Ethnicity
Turkish Airlines's Customer Service score was rated 3.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Turkish Airlines.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.6 | Other | 3.6 |
Turkish Airlines Customer Service Score by Industry
Turkish Airlines's Customer Service score was rated 4 stars by Marketing, Advertising and Research industry customers.
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Turkish Airlines as an Employer
Consumer vs. Employees
Turkish Airlines scored a 47 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Turkish Airlines would recommend the brand to a friend. ENPS measures how likely Turkish Airlines employees would recommend working at Turkish Airlines to a friend.
Net Promoter Score
47
NPS Score
| 69% | Promoters |
|---|---|
| 9% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
