-96
NPS
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TurnKey Vacation Rentals
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About TurnKey Vacation Rentals' Brand
TurnKey Vacation Rentals is a technology-enabled vacation rental management company for luxury and premium properties in more than 80 top U.S. destinations.
Brand at a Glance
53%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
TurnKey Vacation Rentals NPS
TurnKey Vacation Rentals's Net Promoter Score (NPS) is a -96 with 2% Promoters, 0% Passives, and 98% Detractors. Net Promoter Score tracks whether TurnKey Vacation Rentals's customers would recommend using the product based on a scale of -100 to 100.
TurnKey Vacation Rentals Overall NPS
| 2% | Promoters |
|---|---|
| 0% | Passives |
| 98% | Detractors |
TurnKey Vacation Rentals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -99 | Jul 2021 | -99 |
Aug 2021 -99 | Aug 2021 | -99 |
Sep 2021 -99 | Sep 2021 | -99 |
Oct 2021 -99 | Oct 2021 | -99 |
Nov 2021 -97 | Nov 2021 | -97 |
Dec 2021 -97 | Dec 2021 | -97 |
Jan 2022 -97 | Jan 2022 | -97 |
Mar 2022 -97 | Mar 2022 | -97 |
May 2022 -97 | May 2022 | -97 |
Jul 2022 -97 | Jul 2022 | -97 |
Apr 2023 -97 | Apr 2023 | -97 |
Feb 2024 -95 | Feb 2024 | -95 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TurnKey Vacation Rentals NPS by Gender
Male customers rated TurnKey Vacation Rentals's NPS 2 points higher than Female customers.
Male
-92
TurnKey Vacation Rentals's NPS was rated -92 by Male customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Female
-94
TurnKey Vacation Rentals's NPS was rated -94 by Female customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
TurnKey Vacation Rentals NPS by Ethnicity
TurnKey Vacation Rentals's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Other -100 | Other | -100 |
TurnKey Vacation Rentals NPS by Age
TurnKey Vacation Rentals's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
TurnKey Vacation Rentals NPS by Usage
TurnKey Vacation Rentals's NPS was rated the highest by customers who have used TurnKey Vacation Rentals's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -98 | Less than 1 Year | -98 |
1 to 2 Years -88 | 1 to 2 Years | -88 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
TurnKey Vacation Rentals Customer Reviews
Out of the 8 TurnKey Vacation Rentals customer reviews 1 was positive and 7 were constructive. TurnKey Vacation Rentals customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TurnKey Vacation Rentals Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of TurnKey Vacation Rentals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TurnKey Vacation Rentals Customer Loyalty Score by Gender
Male customers rated TurnKey Vacation Rentals's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TurnKey Vacation Rentals.
Male
49%
Yes
Female
45%
Yes
TurnKey Vacation Rentals Customer Loyalty Score by Ethnicity
TurnKey Vacation Rentals's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TurnKey Vacation Rentals.
43
out of 100
Caucasian
70
out of 100
Other
TurnKey Vacation Rentals Customer Loyalty Score by Age
TurnKey Vacation Rentals's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TurnKey Vacation Rentals.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
36-40 70% | 36-40 | 70% |
41-45 80% | 41-45 | 80% |
46-50 34% | 46-50 | 34% |
51-55 37% | 51-55 | 37% |
56-60 10% | 56-60 | 10% |
61-65 30% | 61-65 | 30% |
66+ 64% | 66+ | 64% |
TurnKey Vacation Rentals Customer Loyalty Score by Usage
TurnKey Vacation Rentals's Customer Loyalty score was rated the highest by customers who have used TurnKey Vacation Rentals's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TurnKey Vacation Rentals Customer Loyalty Score by Industry
TurnKey Vacation Rentals's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TurnKey Vacation Rentals Product Quality
1.5/5
TurnKey Vacation Rentals has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TurnKey Vacation Rentals' overall Product Quality score rated by its users and customers.
TurnKey Vacation Rentals Product Information
TurnKey Vacation Rentals’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TurnKey Vacation Rentals's product the highest.
- Website
- http://turnkeyvr.com
- Company Size
- 51-200 Employees
Industry
Travel and Hospitality
Quick Insights into TurnKey Vacation Rentals Product Quality
TurnKey Vacation Rentals's Product Quality score was rated highest by customers who have used TurnKey Vacation Rentals's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked TurnKey Vacation Rentals' Product Quality.
Ranked TurnKey Vacation Rentals Product Quality the Highest
Ranked TurnKey Vacation Rentals Product Quality the Lowest
TurnKey Vacation Rentals Product Quality Score by Gender
TurnKey Vacation Rentals's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TurnKey Vacation Rentals.
Male
1.5/5
Female
1.5/5
TurnKey Vacation Rentals Product Quality Score by Ethnicity
TurnKey Vacation Rentals's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TurnKey Vacation Rentals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
TurnKey Vacation Rentals Product Quality Score by Age
TurnKey Vacation Rentals's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TurnKey Vacation Rentals.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
TurnKey Vacation Rentals Product Quality Score by Usage
TurnKey Vacation Rentals's Product Quality score was rated 1.5 stars by customers who have used TurnKey Vacation Rentals's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TurnKey Vacation Rentals Product Quality Score by Industry
TurnKey Vacation Rentals's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TurnKey Vacation Rentals Pricing
TurnKey Vacation Rentals ROI & Value For Money
1.5/5
TurnKey Vacation Rentals has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TurnKey Vacation Rentals' overall ROI score rated by its users and customers.
TurnKey Vacation Rentals Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into TurnKey Vacation Rentals ROI
TurnKey Vacation Rentals's ROI score was rated highest by customers who have used TurnKey Vacation Rentals's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked TurnKey Vacation Rentals' ROI score.
Ranked TurnKey Vacation Rentals ROI the Highest
Ranked TurnKey Vacation Rentals ROI the Lowest
TurnKey Vacation Rentals ROI Score by Gender
TurnKey Vacation Rentals's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TurnKey Vacation Rentals.
Male
1.5/5
Female
1.5/5
TurnKey Vacation Rentals ROI Score by Ethnicity
TurnKey Vacation Rentals's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TurnKey Vacation Rentals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
TurnKey Vacation Rentals ROI Score by Age
TurnKey Vacation Rentals's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TurnKey Vacation Rentals.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
TurnKey Vacation Rentals ROI Score by Usage
TurnKey Vacation Rentals's ROI score was rated 1.5 stars by customers who have used TurnKey Vacation Rentals's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TurnKey Vacation Rentals ROI Score by Industry
TurnKey Vacation Rentals's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TurnKey Vacation Rentals Customer Satisfaction (CSAT)
TurnKey Vacation Rentals Customer Satisfaction (CSAT) Score
15 / 100
TurnKey Vacation Rentals has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TurnKey Vacation Rentals Customer Satisfaction
TurnKey Vacation Rentals's Customer Satisfaction score was rated highest by customers who have used TurnKey Vacation Rentals's products/services for Less than 1 Year, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked TurnKey Vacation Rentals' Customer Satisfaction.
Ranked TurnKey Vacation Rentals Customer Satisfaction the Highest
Ranked TurnKey Vacation Rentals Customer Satisfaction the Lowest
TurnKey Vacation Rentals Customer Satisfaction Score by Gender
Male customers rated TurnKey Vacation Rentals's Customer Satisfaction score 1 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TurnKey Vacation Rentals.
13 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 75% |
12 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 88% |
TurnKey Vacation Rentals Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TurnKey Vacation Rentals' Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TurnKey Vacation Rentals.
18 / 100
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
77%
TurnKey Vacation Rentals Customer Satisfaction Score by Age
TurnKey Vacation Rentals's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TurnKey Vacation Rentals.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 41-45 | 17% |
TurnKey Vacation Rentals Customer Satisfaction Score by Usage
TurnKey Vacation Rentals's Customer Satisfaction score was rated the highest by customers who have used TurnKey Vacation Rentals's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TurnKey Vacation Rentals Customer Satisfaction Score by Industry
TurnKey Vacation Rentals's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "TurnKey Vacation Rentals Customer Satisfaction Score by Industry",
"text": "TurnKey Vacation Rentals's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "TurnKey Vacation Rentals's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}TurnKey Vacation Rentals Customer Service
1.5/5
TurnKey Vacation Rentals has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TurnKey Vacation Rentals' overall Customer Service score rated by its users and customers.
About TurnKey Vacation Rentals's Customer Service
Address
5508 W US Hwy 290 Service Rd #300, Austin, TX 78735
Website
http://turnkeyvr.com
Phone Number
(888) 512-0498
TurnKey Vacation Rentals's Social Links
Quick Insights into TurnKey Vacation Rentals Customer Service
TurnKey Vacation Rentals's Customer Service score was rated highest by customers who have used TurnKey Vacation Rentals's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked TurnKey Vacation Rentals' Customer Service score.
Ranked TurnKey Vacation Rentals Customer Service the Highest
Ranked TurnKey Vacation Rentals Customer Service the Lowest
TurnKey Vacation Rentals Customer Service Score by Gender
TurnKey Vacation Rentals's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TurnKey Vacation Rentals.
Male
1.5/5
Female
1.5/5
TurnKey Vacation Rentals Customer Service Score by Ethnicity
TurnKey Vacation Rentals's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TurnKey Vacation Rentals.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
TurnKey Vacation Rentals Customer Service Score by Age
TurnKey Vacation Rentals's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TurnKey Vacation Rentals.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
TurnKey Vacation Rentals Customer Service Score by Usage
TurnKey Vacation Rentals's Customer Service score was rated 1.5 stars by customers who have used TurnKey Vacation Rentals's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TurnKey Vacation Rentals Customer Service Score by Industry
TurnKey Vacation Rentals's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
TurnKey Vacation Rentals as an Employer
3.5/5
TurnKey Vacation Rentals has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
TurnKey Vacation Rentals scored a -96 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of TurnKey Vacation Rentals would recommend the brand to a friend. ENPS measures how likely TurnKey Vacation Rentals employees would recommend working at TurnKey Vacation Rentals to a friend.
Net Promoter Score
-96
NPS Score
| 2% | Promoters |
|---|---|
| 0% | Passive |
| 98% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 53% | Promoters |
|---|---|
| 19% | Passive |
| 28% | Detractors |
