40
NPS
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Turtle Beach
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About Turtle Beach's Brand
Turtle Beach is #1 in gaming audio. Hear everything. Defeat everyone.
Brand at a Glance
91%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Turtle Beach NPS
Turtle Beach's Net Promoter Score (NPS) is a 40 with 66% Promoters, 8% Passives, and 26% Detractors. Net Promoter Score tracks whether Turtle Beach's customers would recommend using the product based on a scale of -100 to 100.
Turtle Beach Overall NPS
| 66% | Promoters |
|---|---|
| 8% | Passives |
| 26% | Detractors |
Turtle Beach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 13 | Apr 2022 | 13 |
May 2022 19 | May 2022 | 19 |
Sep 2022 22 | Sep 2022 | 22 |
Oct 2022 17 | Oct 2022 | 17 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 19 | Jan 2023 | 19 |
Mar 2023 22 | Mar 2023 | 22 |
Apr 2024 18 | Apr 2024 | 18 |
Sep 2024 43 | Sep 2024 | 43 |
Mar 2025 41 | Mar 2025 | 41 |
Aug 2025 38 | Aug 2025 | 38 |
Nov 2025 40 | Nov 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Turtle Beach NPS by Gender
Female customers rated Turtle Beach's NPS 75 points higher than Male customers.
Male
25
Turtle Beach's NPS was rated 25 by Male customers on Comparably.
56%
Promoters
13%
Passives
31%
Detractors
Female
100
Turtle Beach's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Turtle Beach NPS by Ethnicity
Turtle Beach's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Turtle Beach NPS by Age
Turtle Beach's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Turtle Beach NPS by Usage
Turtle Beach's NPS was rated the highest by customers who have used Turtle Beach's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Turtle Beach Customer Reviews
Out of the 2 Turtle Beach customer reviews 2 were positive and 0 were constructive. Turtle Beach customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Turtle Beach Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Turtle Beach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Turtle Beach Customer Loyalty Score by Gender
Female customers rated Turtle Beach's Customer Loyalty score 11% higher than Male customers.
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Male
89%
Yes
Female
100%
Yes
Turtle Beach Customer Loyalty Score by Ethnicity
Turtle Beach's Customer Loyalty score was rated 91% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Turtle Beach.
91
out of 100
Caucasian
Turtle Beach Customer Loyalty Score by Age
Turtle Beach's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 100% | 26-30 | 100% |
Turtle Beach Customer Loyalty Score by Usage
Turtle Beach's Customer Loyalty score was rated the highest by customers who have used Turtle Beach's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Turtle Beach Customer Loyalty Score by Industry
Turtle Beach's Customer Loyalty score was rated 100% by Tech industry customers.
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Turtle Beach Product Quality
4.2/5
Turtle Beach has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Turtle Beach Product Information
Turtle Beach’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Turtle Beach's product the highest.
- Website
- http://turtlebeach.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Turtle Beach Product Quality
Turtle Beach's Product Quality score was rated highest by Female customers, and rated lowest by customers ages 26-30.
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Ranked Turtle Beach Product Quality the Highest
Ranked Turtle Beach Product Quality the Lowest
Turtle Beach Product Quality Score by Gender
Female customers rated Turtle Beach's Product Quality score 1.2 stars higher than Male customers.
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Male
3.8/5
Female
5/5
Turtle Beach Product Quality Score by Ethnicity
Turtle Beach's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Turtle Beach.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Turtle Beach Product Quality Score by Age
Turtle Beach's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Turtle Beach.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.6 | 26-30 | 3.6 |
Turtle Beach Product Quality Score by Usage
Turtle Beach's Product Quality score was rated the highest by customers who have used Turtle Beach's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Turtle Beach Product Quality Score by Industry
Turtle Beach's Product Quality score was rated 4.6 stars by Tech industry customers.
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Turtle Beach Pricing
Turtle Beach ROI & Value For Money
4/5
Turtle Beach has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Turtle Beach Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Turtle Beach ROI
Turtle Beach's ROI score was rated highest by Female customers, and rated lowest by customers ages 26-30.
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Ranked Turtle Beach ROI the Highest
Ranked Turtle Beach ROI the Lowest
Turtle Beach ROI Score by Gender
Female customers rated Turtle Beach's ROI score 1.3 stars higher than Male customers.
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Male
3.7/5
Female
5/5
Turtle Beach ROI Score by Ethnicity
Turtle Beach's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Turtle Beach.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Turtle Beach ROI Score by Age
Turtle Beach's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Turtle Beach.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.4 | 26-30 | 3.4 |
Turtle Beach ROI Score by Usage
Turtle Beach's ROI score was rated the highest by customers who have used Turtle Beach's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Turtle Beach ROI Score by Industry
Turtle Beach's ROI score was rated 4.4 stars by Tech industry customers.
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Turtle Beach Customer Satisfaction (CSAT)
Turtle Beach Customer Satisfaction (CSAT) Score
76 / 100
Turtle Beach has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
35%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Turtle Beach Customer Satisfaction
Turtle Beach's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Turtle Beach Customer Satisfaction the Highest
Turtle Beach Customer Satisfaction Score by Gender
Turtle Beach's Customer Satisfaction score was rated 88 by Male customers on Comparably.
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88 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Turtle Beach Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Turtle Beach's Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Turtle Beach.
88 / 100
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
Turtle Beach Customer Satisfaction Score by Age
Turtle Beach's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Turtle Beach.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Turtle Beach Customer Satisfaction Score by Industry
Turtle Beach's Customer Satisfaction score was rated 80 points by Tech industry customers.
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"title": "Turtle Beach Customer Satisfaction Score by Industry",
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{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Turtle Beach's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Turtle Beach Customer Service
4/5
Turtle Beach has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Turtle Beach's Customer Service
Address
100 Summit Lake Drive, Suite 199, Valhalla, NY 10595
Website
http://turtlebeach.com
Phone Number
(914) 345-2255
Quick Insights into Turtle Beach Customer Service
Turtle Beach's Customer Service score was rated highest by Female customers, and rated lowest by customers ages 26-30.
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Ranked Turtle Beach Customer Service the Highest
Ranked Turtle Beach Customer Service the Lowest
Turtle Beach Customer Service Score by Gender
Female customers rated Turtle Beach's Customer Service score 1.6 stars higher than Male customers.
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Male
3.4/5
Female
5/5
Turtle Beach Customer Service Score by Ethnicity
Turtle Beach's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Turtle Beach.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Turtle Beach Customer Service Score by Age
Turtle Beach's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Turtle Beach.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.6 | 26-30 | 2.6 |
Turtle Beach Customer Service Score by Usage
Turtle Beach's Customer Service score was rated the highest by customers who have used Turtle Beach's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Turtle Beach Customer Service Score by Industry
Turtle Beach's Customer Service score was rated 4 stars by Tech industry customers.
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Turtle Beach as an Employer
4.2/5
Turtle Beach has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Turtle Beach scored a 40 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Turtle Beach would recommend the brand to a friend. ENPS measures how likely Turtle Beach employees would recommend working at Turtle Beach to a friend.
Net Promoter Score
40
NPS Score
| 66% | Promoters |
|---|---|
| 8% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
