-84
NPS
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TV Land
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About TV Land's Brand
TV Land is an American basic cable and satellite television channel.
Brand at a Glance
78%
Customer Loyalty
2.1/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
TV Land NPS
TV Land's Net Promoter Score (NPS) is a -84 with 8% Promoters, 0% Passives, and 92% Detractors. Net Promoter Score tracks whether TV Land's customers would recommend using the product based on a scale of -100 to 100.
TV Land Overall NPS
| 8% | Promoters |
|---|---|
| 0% | Passives |
| 92% | Detractors |
TV Land NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Apr 2024 -81 | Apr 2024 | -81 |
Jun 2025 -83 | Jun 2025 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TV Land NPS by Gender
TV Land's NPS was rated -60 by Male customers on Comparably.
Male
-60
TV Land's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
TV Land's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TV Land NPS by Ethnicity
TV Land's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
TV Land Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of TV Land users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TV Land Customer Loyalty Score by Gender
TV Land's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
TV Land Customer Loyalty Score by Ethnicity
TV Land's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TV Land.
82
out of 100
Caucasian
TV Land Product Quality
2.1/5
TV Land has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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TV Land Product Information
TV Land’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.tvland.com/
Industry
Tech
Media
Sports & Entertainment
Quick Insights into TV Land Product Quality
TV Land's Product Quality score was rated highest by Caucasian customers.
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Ranked TV Land Product Quality the Highest
TV Land Product Quality Score by Gender
TV Land's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TV Land.
Male
2/5
Female
N/A
TV Land Product Quality Score by Ethnicity
TV Land's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TV Land.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
TV Land Pricing
TV Land ROI & Value For Money
2.2/5
TV Land has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into TV Land ROI
TV Land's ROI score was rated highest by Caucasian customers.
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Ranked TV Land ROI the Highest
TV Land ROI Score by Gender
TV Land's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TV Land.
Male
2.5/5
Female
N/A
TV Land ROI Score by Ethnicity
TV Land's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TV Land.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
TV Land Customer Satisfaction (CSAT)
TV Land Customer Satisfaction (CSAT) Score
10 / 100
TV Land has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TV Land Customer Satisfaction
TV Land's Customer Satisfaction score was rated highest by Male customers.
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Ranked TV Land Customer Satisfaction the Highest
TV Land Customer Satisfaction Score by Gender
TV Land's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TV Land.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
TV Land Customer Service
2/5
TV Land has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About TV Land's Customer Service
Address
New York City, NY
Website
http://www.tvland.com/
Quick Insights into TV Land Customer Service
TV Land's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked TV Land's Customer Service score.
Ranked TV Land Customer Service the Highest
TV Land Customer Service Score by Gender
TV Land's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TV Land.
Male
2.1/5
Female
N/A
TV Land Customer Service Score by Ethnicity
TV Land's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TV Land.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
TV Land as an Employer
Consumer vs. Employees
TV Land scored a -84 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of TV Land would recommend the brand to a friend. ENPS measures how likely TV Land employees would recommend working at TV Land to a friend.
Net Promoter Score
-84
NPS Score
| 8% | Promoters |
|---|---|
| 0% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
