25
NPS
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TVH Group
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About TVH Group's Brand
TVH is a worldwide supplier for Parts and Equipment. We are passionate about forklifts, aerial work platforms and other equipment.
Brand at a Glance
47%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
TVH Group NPS
TVH Group's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether TVH Group's customers would recommend using the product based on a scale of -100 to 100.
TVH Group Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
TVH Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
Mar 2025 0 | Mar 2025 | 0 |
Sep 2025 25 | Sep 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TVH Group Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of TVH Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TVH Group Product Quality
3.7/5
TVH Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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TVH Group Product Information
TVH Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.tvh.com/
- Company Size
- 5,001-10,000 Employees
TVH Group Pricing
TVH Group ROI & Value For Money
3.8/5
TVH Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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TVH Group Customer Satisfaction (CSAT)
TVH Group Customer Satisfaction (CSAT) Score
50 / 100
TVH Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TVH Group Customer Service
3.6/5
TVH Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About TVH Group's Customer Service
Website
http://www.tvh.com/
Phone Number
32 5 643 42 11
TVH Group as an Employer
Consumer vs. Employees
TVH Group scored a 25 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of TVH Group would recommend the brand to a friend. ENPS measures how likely TVH Group employees would recommend working at TVH Group to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
