49
NPS
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TVS Motor Company
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About TVS Motor Company's Brand
Manufacturer and seller of two-wheeler vehicles. The company manufactures and sells two-wheeler vehicles such as motorcycles, scooters, mopeds, vehicle parts and accessories to its clients in India.
Brand at a Glance
93%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
TVS Motor Company NPS
TVS Motor Company's Net Promoter Score (NPS) is a 49 with 69% Promoters, 11% Passives, and 20% Detractors. Net Promoter Score tracks whether TVS Motor Company's customers would recommend using the product based on a scale of -100 to 100.
TVS Motor Company Overall NPS
| 69% | Promoters |
|---|---|
| 11% | Passives |
| 20% | Detractors |
TVS Motor Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 48 | Nov 2024 | 48 |
Dec 2024 48 | Dec 2024 | 48 |
Jan 2025 48 | Jan 2025 | 48 |
Feb 2025 48 | Feb 2025 | 48 |
Mar 2025 47 | Mar 2025 | 47 |
Jun 2025 46 | Jun 2025 | 46 |
Jul 2025 46 | Jul 2025 | 46 |
Aug 2025 48 | Aug 2025 | 48 |
Sep 2025 48 | Sep 2025 | 48 |
Oct 2025 48 | Oct 2025 | 48 |
Nov 2025 47 | Nov 2025 | 47 |
Dec 2025 49 | Dec 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TVS Motor Company NPS by Gender
Female customers rated TVS Motor Company's NPS 57 points higher than Male customers.
Male
43
TVS Motor Company's NPS was rated 43 by Male customers on Comparably.
65%
Promoters
13%
Passives
22%
Detractors
Female
100
TVS Motor Company's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
TVS Motor Company NPS by Ethnicity
TVS Motor Company's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 31 | Asian or Pacific Islander | 31 |
Other 64 | Other | 64 |
TVS Motor Company NPS by Age
TVS Motor Company's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
TVS Motor Company NPS by Usage
TVS Motor Company's NPS was rated the highest by customers who have used TVS Motor Company's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 24 | 5 to 10 Years | 24 |
Over 10 Years 83 | Over 10 Years | 83 |
TVS Motor Company Customer Reviews
Out of the 3 TVS Motor Company customer reviews 3 were positive and 0 were constructive. TVS Motor Company customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TVS Motor Company Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of TVS Motor Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TVS Motor Company Customer Loyalty Score by Gender
Female customers rated TVS Motor Company's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TVS Motor Company.
Male
92%
Yes
Female
100%
Yes
TVS Motor Company Customer Loyalty Score by Ethnicity
TVS Motor Company's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TVS Motor Company.
93
out of 100
Asian or Pacific Islander
92
out of 100
Other
TVS Motor Company Customer Loyalty Score by Age
TVS Motor Company's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 85% | 26-30 | 85% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
TVS Motor Company Customer Loyalty Score by Usage
TVS Motor Company's Customer Loyalty score was rated the highest by customers who have used TVS Motor Company's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TVS Motor Company Customer Loyalty Score by Industry
TVS Motor Company's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TVS Motor Company Product Quality
4.2/5
TVS Motor Company has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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TVS Motor Company Product Information
TVS Motor Company’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated TVS Motor Company's product the highest. Reviewers from the Tech industry rated TVS Motor Company the lowest at 3.7.
- Website
- www.tvsmotor.in
- Company Size
- 5,001-10,000 Employees
Quick Insights into TVS Motor Company Product Quality
TVS Motor Company's Product Quality score was rated highest by Female customers, and rated lowest by customers ages 31-35.
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Ranked TVS Motor Company Product Quality the Highest
Ranked TVS Motor Company Product Quality the Lowest
TVS Motor Company Product Quality Score by Gender
Female customers rated TVS Motor Company's Product Quality score 1.1 stars higher than Male customers.
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Male
3.9/5
Female
5/5
TVS Motor Company Product Quality Score by Ethnicity
TVS Motor Company's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TVS Motor Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 4.2 | Other | 4.2 |
TVS Motor Company Product Quality Score by Age
TVS Motor Company's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TVS Motor Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 2 | 31-35 | 2 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.6 | 41-45 | 4.6 |
TVS Motor Company Product Quality Score by Usage
TVS Motor Company's Product Quality score was rated the highest by customers who have used TVS Motor Company's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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TVS Motor Company Product Quality Score by Industry
TVS Motor Company's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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TVS Motor Company Pricing
TVS Motor Company ROI & Value For Money
4.2/5
TVS Motor Company has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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TVS Motor Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Tech industry think that they had the lowest ROI from TVS Motor Company.
Quick Insights into TVS Motor Company ROI
TVS Motor Company's ROI score was rated highest by Female customers, and rated lowest by customers ages 31-35.
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Ranked TVS Motor Company ROI the Highest
Ranked TVS Motor Company ROI the Lowest
TVS Motor Company ROI Score by Gender
Female customers rated TVS Motor Company's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TVS Motor Company.
Male
3.8/5
Female
5/5
TVS Motor Company ROI Score by Ethnicity
TVS Motor Company's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TVS Motor Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 4.1 | Other | 4.1 |
TVS Motor Company ROI Score by Age
TVS Motor Company's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TVS Motor Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 2.1 | 31-35 | 2.1 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.6 | 41-45 | 4.6 |
TVS Motor Company ROI Score by Usage
TVS Motor Company's ROI score was rated the highest by customers who have used TVS Motor Company's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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TVS Motor Company ROI Score by Industry
TVS Motor Company's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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TVS Motor Company Customer Satisfaction (CSAT)
TVS Motor Company Customer Satisfaction (CSAT) Score
82 / 100
TVS Motor Company has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TVS Motor Company Customer Satisfaction
TVS Motor Company's Customer Satisfaction score was rated highest by customers who have used TVS Motor Company's products/services for 2 to 5 Years, and rated lowest by customers ages 31-35.
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Ranked TVS Motor Company Customer Satisfaction the Highest
Ranked TVS Motor Company Customer Satisfaction the Lowest
TVS Motor Company Customer Satisfaction Score by Gender
Female customers rated TVS Motor Company's Customer Satisfaction score 25 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 20% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TVS Motor Company Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
TVS Motor Company's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
42%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
17%
CSAT according to Other
TVS Motor Company's Customer Satisfaction (CSAT) score was rated 82% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TVS Motor Company.
82 / 100
Very Satisfied
82%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
TVS Motor Company Customer Satisfaction Score by Age
TVS Motor Company's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TVS Motor Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 87% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% |
TVS Motor Company Customer Satisfaction Score by Usage
TVS Motor Company's Customer Satisfaction score was rated the highest by customers who have used TVS Motor Company's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TVS Motor Company Customer Satisfaction Score by Industry
TVS Motor Company's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}TVS Motor Company Customer Service
4.3/5
TVS Motor Company has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About TVS Motor Company's Customer Service
Address
Jayalakshmi Estates V Floor, Chennai, 600006
Website
www.tvsmotor.in
Phone Number
7
Quick Insights into TVS Motor Company Customer Service
TVS Motor Company's Customer Service score was rated highest by Female customers, and rated lowest by customers ages 31-35.
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Ranked TVS Motor Company Customer Service the Highest
Ranked TVS Motor Company Customer Service the Lowest
TVS Motor Company Customer Service Score by Gender
Female customers rated TVS Motor Company's Customer Service score 1.3 stars higher than Male customers.
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Male
3.7/5
Female
5/5
TVS Motor Company Customer Service Score by Ethnicity
TVS Motor Company's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TVS Motor Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4 | Other | 4 |
TVS Motor Company Customer Service Score by Age
TVS Motor Company's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TVS Motor Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.2 | 26-30 | 4.2 |
31-35 1.6 | 31-35 | 1.6 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.6 | 41-45 | 4.6 |
TVS Motor Company Customer Service Score by Usage
TVS Motor Company's Customer Service score was rated the highest by customers who have used TVS Motor Company's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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TVS Motor Company Customer Service Score by Industry
TVS Motor Company's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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TVS Motor Company as an Employer
Consumer vs. Employees
TVS Motor Company scored a 49 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of TVS Motor Company would recommend the brand to a friend. ENPS measures how likely TVS Motor Company employees would recommend working at TVS Motor Company to a friend.
Net Promoter Score
49
NPS Score
| 69% | Promoters |
|---|---|
| 11% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 63% | Promoters |
|---|---|
| 23% | Passive |
| 14% | Detractors |
