34
NPS
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TVS Srichakra
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About TVS Srichakra's Brand
Manufacturer of two and three wheeler tires. The company is engaged in manufacturing two & three-wheeler tires such as industrial pneumatic tires, farm and implement tires, skid steer tires, multi-purpose tires and floatation tires.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
TVS Srichakra NPS
TVS Srichakra's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether TVS Srichakra's customers would recommend using the product based on a scale of -100 to 100.
TVS Srichakra Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
TVS Srichakra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Feb 2024 0 | Feb 2024 | 0 |
Jul 2024 33 | Jul 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TVS Srichakra Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TVS Srichakra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TVS Srichakra Product Quality
4/5
TVS Srichakra has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TVS Srichakra's overall Product Quality score rated by its users and customers.
TVS Srichakra Product Information
TVS Srichakra’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.tvstyres.com
- Company Size
- 1,001-5,000 Employees
TVS Srichakra Pricing
TVS Srichakra ROI & Value For Money
1.5/5
TVS Srichakra has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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TVS Srichakra Customer Satisfaction (CSAT)
TVS Srichakra Customer Satisfaction (CSAT) Score
100 / 100
TVS Srichakra has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TVS Srichakra Customer Service
1.5/5
TVS Srichakra has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TVS Srichakra's overall Customer Service score rated by its users and customers.
About TVS Srichakra's Customer Service
Address
7-B West Veli Street, Madurai, 625001
Website
www.tvstyres.com
Phone Number
7
Consumer vs. Employees
TVS Srichakra scored a 34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of TVS Srichakra would recommend the brand to a friend. ENPS measures how likely TVS Srichakra employees would recommend working at TVS Srichakra to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
