-100
NPS
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TW Perry
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About TW Perry's Brand
One of the leading building materials suppliers in the mid-Atlantic, serving the Washington, DC and Baltimore areas and outlying suburbs.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
TW Perry NPS
TW Perry's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TW Perry's customers would recommend using the product based on a scale of -100 to 100.
TW Perry Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TW Perry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TW Perry Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TW Perry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TW Perry Product Quality
1.5/5
TW Perry has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TW Perry's overall Product Quality score rated by its users and customers.
TW Perry Product Information
TW Perry’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.twperry.com
- Company Size
- 201-500 Employees
Industry
Tech
Real Estate
Construction
TW Perry Pricing
TW Perry ROI & Value For Money
1.7/5
TW Perry has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TW Perry's overall ROI score rated by its users and customers.
TW Perry Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TW Perry Customer Service
1.5/5
TW Perry has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TW Perry's overall Customer Service score rated by its users and customers.
About TW Perry's Customer Service
Address
8101 Snouffer School Road, Gaithersburg, MD
Website
http://www.twperry.com
Phone Number
(888) 897-3779
TW Perry as an Employer
Consumer vs. Employees
TW Perry scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of TW Perry would recommend the brand to a friend. ENPS measures how likely TW Perry employees would recommend working at TW Perry to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
