52
NPS
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Twin Peaks
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About Twin Peaks' Brand
Twin Peaks is the ultimate sports lodge; everything is rarefied to make you feel special.
Brand at a Glance
60%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Twin Peaks NPS
Twin Peaks's Net Promoter Score (NPS) is a 52 with 70% Promoters, 12% Passives, and 18% Detractors. Net Promoter Score tracks whether Twin Peaks's customers would recommend using the product based on a scale of -100 to 100.
Twin Peaks Overall NPS
| 70% | Promoters |
|---|---|
| 12% | Passives |
| 18% | Detractors |
Twin Peaks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 50 | Jan 2022 | 50 |
Feb 2022 66 | Feb 2022 | 66 |
Mar 2022 75 | Mar 2022 | 75 |
Apr 2022 71 | Apr 2022 | 71 |
Apr 2023 50 | Apr 2023 | 50 |
Sep 2023 33 | Sep 2023 | 33 |
Jan 2024 45 | Jan 2024 | 45 |
Feb 2024 49 | Feb 2024 | 49 |
May 2024 43 | May 2024 | 43 |
Jul 2024 46 | Jul 2024 | 46 |
Sep 2024 49 | Sep 2024 | 49 |
Oct 2025 52 | Oct 2025 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Twin Peaks NPS by Gender
Twin Peaks's NPS was rated 100 by Female customers on Comparably.
Female
100
Twin Peaks's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Twin Peaks's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Twin Peaks NPS by Ethnicity
Twin Peaks's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Twin Peaks NPS by Age
Twin Peaks's NPS was rated 100 points by customers ages 66+ on Comparably.
Twin Peaks Customer Reviews
Out of the 2 Twin Peaks customer reviews 2 were positive and 0 were constructive. Twin Peaks customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Twin Peaks Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Twin Peaks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Twin Peaks Customer Loyalty Score by Gender
Twin Peaks's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Twin Peaks.
Female
100%
Yes
Male
N/A
Yes
Twin Peaks Customer Loyalty Score by Ethnicity
Twin Peaks's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Twin Peaks.
78
out of 100
Caucasian
Twin Peaks Customer Loyalty Score by Age
Twin Peaks's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Twin Peaks.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Twin Peaks Product Quality
3.8/5
Twin Peaks has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Twin Peaks Product Information
Twin Peaks’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Retail
Quick Insights into Twin Peaks Product Quality
Twin Peaks's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Twin Peaks' Product Quality.
Ranked Twin Peaks Product Quality the Highest
Twin Peaks Product Quality Score by Gender
Twin Peaks's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Twin Peaks.
Female
4.6/5
Male
N/A
Twin Peaks Product Quality Score by Ethnicity
Twin Peaks's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Twin Peaks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Twin Peaks Product Quality Score by Age
Twin Peaks's Product Quality score was rated 4.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Twin Peaks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.3 | 66+ | 4.3 |
Twin Peaks Pricing
Twin Peaks ROI & Value For Money
3.9/5
Twin Peaks has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Twin Peaks ROI
Twin Peaks's ROI score was rated highest by Female customers.
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Ranked Twin Peaks ROI the Highest
Twin Peaks ROI Score by Gender
Twin Peaks's ROI score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Twin Peaks.
Female
4.8/5
Male
N/A
Twin Peaks ROI Score by Ethnicity
Twin Peaks's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Twin Peaks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Twin Peaks ROI Score by Age
Twin Peaks's ROI score was rated 4.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Twin Peaks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.5 | 66+ | 4.5 |
Twin Peaks Customer Satisfaction (CSAT)
Twin Peaks Customer Satisfaction (CSAT) Score
79 / 100
Twin Peaks has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Twin Peaks Customer Satisfaction
Twin Peaks's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked Twin Peaks Customer Satisfaction the Highest
Twin Peaks Customer Satisfaction Score by Gender
Twin Peaks's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Twin Peaks.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Twin Peaks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Twin Peaks' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Twin Peaks.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Twin Peaks Customer Satisfaction Score by Age
Twin Peaks's Customer Satisfaction score was rated 100 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Twin Peaks.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 100% |
Twin Peaks Customer Service
4/5
Twin Peaks has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Twin Peaks's Customer Service
Address
5151 Beltline Rd., Suite 1200, Dallas, TX
Website
http://www.twinpeaksrestaurant.com/
Phone Number
972-941-3150
Quick Insights into Twin Peaks Customer Service
Twin Peaks's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Twin Peaks' Customer Service score.
Ranked Twin Peaks Customer Service the Highest
Twin Peaks Customer Service Score by Gender
Twin Peaks's Customer Service score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Twin Peaks.
Female
4.8/5
Male
N/A
Twin Peaks Customer Service Score by Ethnicity
Twin Peaks's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Twin Peaks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Twin Peaks Customer Service Score by Age
Twin Peaks's Customer Service score was rated 4.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Twin Peaks.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 4.5 | 66+ | 4.5 |
Twin Peaks as an Employer
4.5/5
Twin Peaks has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Twin Peaks scored a 52 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Twin Peaks would recommend the brand to a friend. ENPS measures how likely Twin Peaks employees would recommend working at Twin Peaks to a friend.
Net Promoter Score
52
NPS Score
| 70% | Promoters |
|---|---|
| 12% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 49% | Promoters |
|---|---|
| 33% | Passive |
| 18% | Detractors |
