60
NPS
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Brand Page
Twine
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About Twine's Brand
Twine makes communication easy. It's a collaboration tool for business that brings people, content and knowledge together.
Brand at a Glance
4/5
Product Quality
3.9/5
Pricing
5/5
Customer Service
Twine NPS
Twine's Net Promoter Score (NPS) is a 60 with 73% Promoters, 14% Passives, and 13% Detractors. Net Promoter Score tracks whether Twine's customers would recommend using the product based on a scale of -100 to 100.
Twine Overall NPS
| 73% | Promoters |
|---|---|
| 14% | Passives |
| 13% | Detractors |
Twine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Twine Product Quality
4/5
Twine has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Twine Product Information
Twine serves markets in the United States and United Kingdom. Twine supports Web and Android devices and offers products for small, medium, and large sized businesses.
Twine’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.twineintranet.com
- Company Size
- 11-50 Employees
Languages Supported
English
Product Type
Portal Software
Intranet Software
Knowledge Management Software
Internal Communications Software
Digital Workplace Software
Twine Pricing
Twine ROI & Value For Money
3.9/5
Twine has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Twine Pricing Plans
Twine has a pricing structure that accommodates small, medium, and large businesses. Starting from €5.50/month, Twine uses a subscription model and offers the following: 10-100 users: €5.50 per user, per month. and 100+ users: pricing available on request..
Who Uses Twine?
Small Businesses
Medium Businesses
Large Enterprises
Twine Customer Service
5/5
Twine has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Twine's Customer Service
Address
154-158 Shoreditch High St, Shoreditch, E1 6HU United Kingdom
Website
http://www.twineintranet.com
Consumer vs. Employees
Twine scored a 60 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Twine would recommend the brand to a friend. ENPS measures how likely Twine employees would recommend working at Twine to a friend.
Net Promoter Score
60
NPS Score
| 73% | Promoters |
|---|---|
| 14% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
