28
NPS
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Twist Bioscience
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About Twist Bioscience's Brand
Synthetic DNA production for specialty chemical compounds and drug development Twist Bioscience Corp.
Brand at a Glance
57%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Twist Bioscience NPS
Twist Bioscience's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Twist Bioscience's customers would recommend using the product based on a scale of -100 to 100.
Twist Bioscience Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Twist Bioscience NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jul 2022 85 | Jul 2022 | 85 |
Aug 2022 77 | Aug 2022 | 77 |
Nov 2022 80 | Nov 2022 | 80 |
Dec 2022 72 | Dec 2022 | 72 |
Jan 2023 58 | Jan 2023 | 58 |
May 2023 53 | May 2023 | 53 |
Aug 2023 43 | Aug 2023 | 43 |
Sep 2023 33 | Sep 2023 | 33 |
Mar 2024 25 | Mar 2024 | 25 |
Feb 2025 28 | Feb 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Twist Bioscience NPS by Gender
Male customers rated Twist Bioscience's NPS 67 points higher than Female customers.
Male
33
Twist Bioscience's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
-34
Twist Bioscience's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Twist Bioscience NPS by Ethnicity
Twist Bioscience's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Twist Bioscience NPS by Usage
Twist Bioscience's NPS was rated 60 points by customers who have used Twist Bioscience's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
Twist Bioscience Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Twist Bioscience users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Twist Bioscience Customer Loyalty Score by Gender
Male customers rated Twist Bioscience's Customer Loyalty score 30% higher than Female customers.
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Male
70%
Yes
Female
40%
Yes
Twist Bioscience Customer Loyalty Score by Ethnicity
Twist Bioscience's Customer Loyalty score was rated 40% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Twist Bioscience.
40
out of 100
African American/Black
Twist Bioscience Customer Loyalty Score by Usage
Twist Bioscience's Customer Loyalty score was rated 82% by customers who have used Twist Bioscience's products/services for 1 to 2 Years.
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Twist Bioscience Customer Loyalty Score by Industry
Twist Bioscience's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Twist Bioscience Product Quality
3.6/5
Twist Bioscience has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Twist Bioscience Product Information
Twist Bioscience’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Twist Bioscience's product the highest. Reviewers from the Tech industry rated Twist Bioscience the lowest at 3.3.
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Energy
Healthcare
Quick Insights into Twist Bioscience Product Quality
Twist Bioscience's Product Quality score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Tech industry.
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Ranked Twist Bioscience Product Quality the Highest
Ranked Twist Bioscience Product Quality the Lowest
Twist Bioscience Product Quality Score by Gender
Female customers rated Twist Bioscience's Product Quality score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Twist Bioscience Product Quality Score by Ethnicity
Twist Bioscience's Product Quality score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Twist Bioscience.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Twist Bioscience Product Quality Score by Usage
Twist Bioscience's Product Quality score was rated 4.3 stars by customers who have used Twist Bioscience's products/services for 1 to 2 Years.
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Twist Bioscience Product Quality Score by Industry
Twist Bioscience's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Twist Bioscience Pricing
Twist Bioscience ROI & Value For Money
3.4/5
Twist Bioscience has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Twist Bioscience Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Tech industry think that they had the lowest ROI from Twist Bioscience.
Quick Insights into Twist Bioscience ROI
Twist Bioscience's ROI score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by Female customers.
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Ranked Twist Bioscience ROI the Highest
Ranked Twist Bioscience ROI the Lowest
Twist Bioscience ROI Score by Gender
Male customers rated Twist Bioscience's ROI score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Twist Bioscience.
Male
4/5
Female
2.6/5
Twist Bioscience ROI Score by Ethnicity
Twist Bioscience's ROI score was rated 3.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Twist Bioscience.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.3 | African American/Black | 3.3 |
Twist Bioscience ROI Score by Usage
Twist Bioscience's ROI score was rated 4.3 stars by customers who have used Twist Bioscience's products/services for 1 to 2 Years.
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Twist Bioscience ROI Score by Industry
Twist Bioscience's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Twist Bioscience Customer Satisfaction (CSAT)
Twist Bioscience Customer Satisfaction (CSAT) Score
69 / 100
Twist Bioscience has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
15%
Satisfied
54%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Twist Bioscience Customer Satisfaction
Twist Bioscience's Customer Satisfaction score was rated highest by customers who have used Twist Bioscience's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Twist Bioscience Customer Satisfaction the Highest
Ranked Twist Bioscience Customer Satisfaction the Lowest
Twist Bioscience Customer Satisfaction Score by Gender
Male customers rated Twist Bioscience's Customer Satisfaction score 42 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Twist Bioscience Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Twist Bioscience's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Twist Bioscience Customer Satisfaction Score by Usage
Twist Bioscience's Customer Satisfaction score was rated 100 points by customers who have used Twist Bioscience's products/services for 1 to 2 Years.
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Twist Bioscience Customer Satisfaction Score by Industry
Twist Bioscience's Customer Satisfaction score was rated 33 points by Tech industry customers.
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}Twist Bioscience Customer Service
3.5/5
Twist Bioscience has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Twist Bioscience's Customer Service
Address
455 Mission Bay Boulevard South, Suite 545, San Francisco, CA
Website
http://www.twistbioscience.com
Phone Number
(415) 216-8966
Quick Insights into Twist Bioscience Customer Service
Twist Bioscience's Customer Service score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by Female customers.
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Ranked Twist Bioscience Customer Service the Highest
Ranked Twist Bioscience Customer Service the Lowest
Twist Bioscience Customer Service Score by Gender
Male customers rated Twist Bioscience's Customer Service score 2 stars higher than Female customers.
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Male
4/5
Female
2/5
Twist Bioscience Customer Service Score by Ethnicity
Twist Bioscience's Customer Service score was rated 2.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Twist Bioscience.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2.6 | African American/Black | 2.6 |
Twist Bioscience Customer Service Score by Usage
Twist Bioscience's Customer Service score was rated 4.3 stars by customers who have used Twist Bioscience's products/services for 1 to 2 Years.
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Twist Bioscience Customer Service Score by Industry
Twist Bioscience's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Twist Bioscience as an Employer
4.2/5
Twist Bioscience has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Twist Bioscience scored a 28 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Twist Bioscience would recommend the brand to a friend. ENPS measures how likely Twist Bioscience employees would recommend working at Twist Bioscience to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 48% | Promoters |
|---|---|
| 26% | Passive |
| 26% | Detractors |
