18
NPS
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Twitch Interactive
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About Twitch Interactive's Brand
Twitch Interactive, Inc. operates a video platform and community for gamers.
Brand at a Glance
78%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Twitch Interactive NPS
Twitch Interactive's Net Promoter Score (NPS) is a 18 with 48% Promoters, 22% Passives, and 30% Detractors. Net Promoter Score tracks whether Twitch Interactive's customers would recommend using the product based on a scale of -100 to 100.
Twitch Interactive Overall NPS
| 48% | Promoters |
|---|---|
| 22% | Passives |
| 30% | Detractors |
Twitch Interactive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 28 | Jul 2022 | 28 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 29 | Nov 2022 | 29 |
Dec 2022 27 | Dec 2022 | 27 |
Jan 2023 22 | Jan 2023 | 22 |
May 2023 21 | May 2023 | 21 |
Jun 2023 24 | Jun 2023 | 24 |
Jul 2023 22 | Jul 2023 | 22 |
Sep 2023 23 | Sep 2023 | 23 |
Dec 2023 20 | Dec 2023 | 20 |
Mar 2025 19 | Mar 2025 | 19 |
May 2025 18 | May 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Twitch Interactive NPS by Gender
Twitch Interactive's NPS was rated 11 by Male customers on Comparably.
Male
11
Twitch Interactive's NPS was rated 11 by Male customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Female
N/A
Twitch Interactive's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Twitch Interactive NPS by Ethnicity
Twitch Interactive's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
Twitch Interactive Customer Reviews
Out of the 3 Twitch Interactive customer reviews 2 were positive and 1 was constructive. Twitch Interactive customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Twitch Interactive Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Twitch Interactive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Twitch Interactive Customer Loyalty Score by Gender
Twitch Interactive's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Twitch Interactive.
Male
78%
Yes
Female
N/A
Yes
Twitch Interactive Customer Loyalty Score by Ethnicity
Twitch Interactive's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Twitch Interactive.
70
out of 100
Caucasian
Twitch Interactive Product Quality
3.3/5
Twitch Interactive has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Twitch Interactive Product Information
Twitch Interactive’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.twitch.tv/
Quick Insights into Twitch Interactive Product Quality
Twitch Interactive's Product Quality score was rated highest by Male customers.
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Ranked Twitch Interactive Product Quality the Highest
Twitch Interactive Product Quality Score by Gender
Twitch Interactive's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Twitch Interactive.
Male
3.5/5
Female
N/A
Twitch Interactive Product Quality Score by Ethnicity
Twitch Interactive's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Twitch Interactive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Twitch Interactive Pricing
Twitch Interactive ROI & Value For Money
2.9/5
Twitch Interactive has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Twitch Interactive ROI
Twitch Interactive's ROI score was rated highest by Male customers.
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Ranked Twitch Interactive ROI the Highest
Twitch Interactive ROI Score by Gender
Twitch Interactive's ROI score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Twitch Interactive ROI Score by Ethnicity
Twitch Interactive's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Twitch Interactive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Twitch Interactive Customer Satisfaction (CSAT)
Twitch Interactive Customer Satisfaction (CSAT) Score
62 / 100
Twitch Interactive has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
27%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Twitch Interactive Customer Satisfaction
Twitch Interactive's Customer Satisfaction score was rated highest by Male customers.
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Ranked Twitch Interactive Customer Satisfaction the Highest
Twitch Interactive Customer Satisfaction Score by Gender
Twitch Interactive's Customer Satisfaction score was rated 62 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Twitch Interactive.
62 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 13% |
Twitch Interactive Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Twitch Interactive's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Twitch Interactive.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
Twitch Interactive Customer Service
2.8/5
Twitch Interactive has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Twitch Interactive's Customer Service
Website
https://www.twitch.tv/
Quick Insights into Twitch Interactive Customer Service
Twitch Interactive's Customer Service score was rated highest by Male customers.
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Ranked Twitch Interactive Customer Service the Highest
Twitch Interactive Customer Service Score by Gender
Twitch Interactive's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Twitch Interactive.
Male
2.9/5
Female
N/A
Twitch Interactive Customer Service Score by Ethnicity
Twitch Interactive's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Twitch Interactive.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Twitch Interactive as an Employer
3.5/5
Twitch Interactive has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Twitch Interactive scored a 18 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Twitch Interactive would recommend the brand to a friend. ENPS measures how likely Twitch Interactive employees would recommend working at Twitch Interactive to a friend.
Net Promoter Score
18
NPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
