-81
NPS
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TWO MEN AND A TRUCK
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About TWO MEN AND A TRUCK's Brand
TWO MEN AND A TRUCK is the fastest-growing franchised moving company in the country. Our goal is to exceed customers' expectations with each move!
Brand at a Glance
45%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
TWO MEN AND A TRUCK NPS
TWO MEN AND A TRUCK's Net Promoter Score (NPS) is a -81 with 7% Promoters, 5% Passives, and 88% Detractors. Net Promoter Score tracks whether TWO MEN AND A TRUCK's customers would recommend using the product based on a scale of -100 to 100.
TWO MEN AND A TRUCK Overall NPS
| 7% | Promoters |
|---|---|
| 5% | Passives |
| 88% | Detractors |
TWO MEN AND A TRUCK NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -91 | Feb 2024 | -91 |
Mar 2024 -91 | Mar 2024 | -91 |
Apr 2024 -91 | Apr 2024 | -91 |
Jun 2024 -91 | Jun 2024 | -91 |
Jul 2024 -91 | Jul 2024 | -91 |
Aug 2024 -92 | Aug 2024 | -92 |
Sep 2024 -88 | Sep 2024 | -88 |
Nov 2024 -86 | Nov 2024 | -86 |
Jan 2025 -82 | Jan 2025 | -82 |
May 2025 -82 | May 2025 | -82 |
Jun 2025 -82 | Jun 2025 | -82 |
Aug 2025 -82 | Aug 2025 | -82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TWO MEN AND A TRUCK NPS by Gender
Male customers rated TWO MEN AND A TRUCK's NPS 4 points higher than Female customers.
Male
-82
TWO MEN AND A TRUCK's NPS was rated -82 by Male customers on Comparably.
6%
Promoters
6%
Passives
88%
Detractors
Female
-86
TWO MEN AND A TRUCK's NPS was rated -86 by Female customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
TWO MEN AND A TRUCK NPS by Ethnicity
TWO MEN AND A TRUCK's NPS was rated -88 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
TWO MEN AND A TRUCK NPS by Age
TWO MEN AND A TRUCK's NPS was rated -100 points by customers ages 56-60 and customers ages 66+ on Comparably.
TWO MEN AND A TRUCK NPS by Usage
TWO MEN AND A TRUCK's NPS was rated the highest by customers who have used TWO MEN AND A TRUCK's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -96 | Less than 1 Year | -96 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
TWO MEN AND A TRUCK Customer Reviews
Out of the 10 TWO MEN AND A TRUCK customer reviews 1 was positive and 9 were constructive. TWO MEN AND A TRUCK customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TWO MEN AND A TRUCK Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of TWO MEN AND A TRUCK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TWO MEN AND A TRUCK Customer Loyalty Score by Gender
Male customers rated TWO MEN AND A TRUCK's Customer Loyalty score 5% higher than Female customers.
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Male
47%
Yes
Female
42%
Yes
TWO MEN AND A TRUCK Customer Loyalty Score by Ethnicity
TWO MEN AND A TRUCK's Customer Loyalty score was rated 48% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TWO MEN AND A TRUCK.
48
out of 100
Caucasian
TWO MEN AND A TRUCK Customer Loyalty Score by Age
TWO MEN AND A TRUCK's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TWO MEN AND A TRUCK.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 33% | 56-60 | 33% |
61-65 43% | 61-65 | 43% |
66+ 44% | 66+ | 44% |
TWO MEN AND A TRUCK Customer Loyalty Score by Usage
TWO MEN AND A TRUCK's Customer Loyalty score was rated the highest by customers who have used TWO MEN AND A TRUCK's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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TWO MEN AND A TRUCK Customer Loyalty Score by Industry
TWO MEN AND A TRUCK's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TWO MEN AND A TRUCK Product Quality
1.5/5
TWO MEN AND A TRUCK has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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TWO MEN AND A TRUCK Product Information
TWO MEN AND A TRUCK’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated TWO MEN AND A TRUCK's product the highest. Reviewers from the Education industry rated TWO MEN AND A TRUCK the lowest at 1.5.
- Company Size
- 51-200 Employees
Industry
Transportation
Quick Insights into TWO MEN AND A TRUCK Product Quality
TWO MEN AND A TRUCK's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Male customers.
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Ranked TWO MEN AND A TRUCK Product Quality the Highest
Ranked TWO MEN AND A TRUCK Product Quality the Lowest
TWO MEN AND A TRUCK Product Quality Score by Gender
TWO MEN AND A TRUCK's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TWO MEN AND A TRUCK.
Male
1.5/5
Female
1.5/5
TWO MEN AND A TRUCK Product Quality Score by Ethnicity
TWO MEN AND A TRUCK's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TWO MEN AND A TRUCK.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
TWO MEN AND A TRUCK Product Quality Score by Age
TWO MEN AND A TRUCK's Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TWO MEN AND A TRUCK.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
TWO MEN AND A TRUCK Product Quality Score by Usage
TWO MEN AND A TRUCK's Product Quality score was rated 1.5 stars by customers who have used TWO MEN AND A TRUCK's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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TWO MEN AND A TRUCK Product Quality Score by Industry
TWO MEN AND A TRUCK's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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TWO MEN AND A TRUCK Pricing
TWO MEN AND A TRUCK ROI & Value For Money
1.5/5
TWO MEN AND A TRUCK has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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TWO MEN AND A TRUCK Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Education industry think that they had the lowest ROI from TWO MEN AND A TRUCK.
Quick Insights into TWO MEN AND A TRUCK ROI
TWO MEN AND A TRUCK's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Male customers.
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Ranked TWO MEN AND A TRUCK ROI the Highest
Ranked TWO MEN AND A TRUCK ROI the Lowest
TWO MEN AND A TRUCK ROI Score by Gender
TWO MEN AND A TRUCK's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TWO MEN AND A TRUCK.
Male
1.5/5
Female
1.5/5
TWO MEN AND A TRUCK ROI Score by Ethnicity
TWO MEN AND A TRUCK's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TWO MEN AND A TRUCK.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
TWO MEN AND A TRUCK ROI Score by Age
TWO MEN AND A TRUCK's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TWO MEN AND A TRUCK.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
TWO MEN AND A TRUCK ROI Score by Usage
TWO MEN AND A TRUCK's ROI score was rated 1.5 stars by customers who have used TWO MEN AND A TRUCK's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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TWO MEN AND A TRUCK ROI Score by Industry
TWO MEN AND A TRUCK's ROI score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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TWO MEN AND A TRUCK Customer Satisfaction (CSAT)
TWO MEN AND A TRUCK Customer Satisfaction (CSAT) Score
17 / 100
TWO MEN AND A TRUCK has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
4%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
7%
Very Dissatisfied
74%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TWO MEN AND A TRUCK Customer Satisfaction
TWO MEN AND A TRUCK's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 66+.
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Ranked TWO MEN AND A TRUCK Customer Satisfaction the Highest
Ranked TWO MEN AND A TRUCK Customer Satisfaction the Lowest
TWO MEN AND A TRUCK Customer Satisfaction Score by Gender
Male customers rated TWO MEN AND A TRUCK's Customer Satisfaction score 13 points higher than Female customers.
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21 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 72% |
8 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 83% |
TWO MEN AND A TRUCK Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TWO MEN AND A TRUCK's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TWO MEN AND A TRUCK.
11 / 100
Very Satisfied
7%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
79%
TWO MEN AND A TRUCK Customer Satisfaction Score by Age
TWO MEN AND A TRUCK's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 10% | |||||||||||||||
| 66+ | 0% |
TWO MEN AND A TRUCK Customer Satisfaction Score by Usage
TWO MEN AND A TRUCK's Customer Satisfaction score was rated the highest by customers who have used TWO MEN AND A TRUCK's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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TWO MEN AND A TRUCK Customer Satisfaction Score by Industry
TWO MEN AND A TRUCK's Customer Satisfaction score was rated 40 points by Accounting industry customers.
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"text": "TWO MEN AND A TRUCK's Customer Satisfaction score was rated 40 points by Accounting industry customers.",
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"label": "Accounting",
"groupId": 495,
"score": 40,
"stars": 0,
"csatScore": 40,
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"scoreClassName": "max",
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}TWO MEN AND A TRUCK Customer Service
1.5/5
TWO MEN AND A TRUCK has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About TWO MEN AND A TRUCK's Customer Service
Address
3400 Belle Chase Way, Lansing, MI 48911
Website
http://www.twomenandatruck.com/
Phone Number
800-345-1070
Quick Insights into TWO MEN AND A TRUCK Customer Service
TWO MEN AND A TRUCK's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Male customers.
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Ranked TWO MEN AND A TRUCK Customer Service the Highest
Ranked TWO MEN AND A TRUCK Customer Service the Lowest
TWO MEN AND A TRUCK Customer Service Score by Gender
TWO MEN AND A TRUCK's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TWO MEN AND A TRUCK.
Male
1.5/5
Female
1.5/5
TWO MEN AND A TRUCK Customer Service Score by Ethnicity
TWO MEN AND A TRUCK's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TWO MEN AND A TRUCK.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
TWO MEN AND A TRUCK Customer Service Score by Age
TWO MEN AND A TRUCK's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TWO MEN AND A TRUCK.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
TWO MEN AND A TRUCK Customer Service Score by Usage
TWO MEN AND A TRUCK's Customer Service score was rated 1.5 stars by customers who have used TWO MEN AND A TRUCK's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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TWO MEN AND A TRUCK Customer Service Score by Industry
TWO MEN AND A TRUCK's Customer Service score was rated 1.6 stars by both Accounting and Education industry customers.
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TWO MEN AND A TRUCK as an Employer
3.1/5
TWO MEN AND A TRUCK has a 3.1/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
TWO MEN AND A TRUCK scored a -81 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of TWO MEN AND A TRUCK would recommend the brand to a friend. ENPS measures how likely TWO MEN AND A TRUCK employees would recommend working at TWO MEN AND A TRUCK to a friend.
Net Promoter Score
-81
NPS Score
| 7% | Promoters |
|---|---|
| 5% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 43% | Promoters |
|---|---|
| 12% | Passive |
| 45% | Detractors |
