-56
NPS
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TXU Energy
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About TXU Energy's Brand
You can trace our roots back to 1882 when Dallas Electric Lighting Company brought electricity to North Texas.
Brand at a Glance
81%
Customer Loyalty
2.2/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
TXU Energy NPS
TXU Energy's Net Promoter Score (NPS) is a -56 with 19% Promoters, 6% Passives, and 75% Detractors. Net Promoter Score tracks whether TXU Energy's customers would recommend using the product based on a scale of -100 to 100.
TXU Energy Overall NPS
| 19% | Promoters |
|---|---|
| 6% | Passives |
| 75% | Detractors |
TXU Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -53 | Mar 2024 | -53 |
Jul 2024 -56 | Jul 2024 | -56 |
Aug 2024 -52 | Aug 2024 | -52 |
Sep 2024 -48 | Sep 2024 | -48 |
Nov 2024 -50 | Nov 2024 | -50 |
Dec 2024 -53 | Dec 2024 | -53 |
Jan 2025 -55 | Jan 2025 | -55 |
Feb 2025 -55 | Feb 2025 | -55 |
Aug 2025 -57 | Aug 2025 | -57 |
Oct 2025 -58 | Oct 2025 | -58 |
Nov 2025 -60 | Nov 2025 | -60 |
Dec 2025 -58 | Dec 2025 | -58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TXU Energy NPS by Gender
Male customers rated TXU Energy's NPS 4 points higher than Female customers.
Male
-75
TXU Energy's NPS was rated -75 by Male customers on Comparably.
8%
Promoters
9%
Passives
83%
Detractors
Female
-79
TXU Energy's NPS was rated -79 by Female customers on Comparably.
7%
Promoters
7%
Passives
86%
Detractors
TXU Energy NPS by Ethnicity
TXU Energy's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
African American/Black -86 | African American/Black | -86 |
Other -100 | Other | -100 |
TXU Energy NPS by Age
TXU Energy's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
TXU Energy NPS by Usage
TXU Energy's NPS was rated the highest by customers who have used TXU Energy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -40 | Over 10 Years | -40 |
TXU Energy Customer Reviews
Out of the 5 TXU Energy customer reviews 1 was positive and 4 were constructive. TXU Energy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TXU Energy Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of TXU Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TXU Energy Customer Loyalty Score by Gender
Female customers rated TXU Energy's Customer Loyalty score 2% higher than Male customers.
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Male
85%
Yes
Female
87%
Yes
TXU Energy Customer Loyalty Score by Ethnicity
TXU Energy's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TXU Energy.
78
out of 100
Caucasian
87
out of 100
African American/Black
100
out of 100
Other
TXU Energy Customer Loyalty Score by Age
TXU Energy's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TXU Energy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
56-60 100% | 56-60 | 100% |
61-65 70% | 61-65 | 70% |
66+ 84% | 66+ | 84% |
TXU Energy Customer Loyalty Score by Usage
TXU Energy's Customer Loyalty score was rated the highest by customers who have used TXU Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TXU Energy Customer Loyalty Score by Industry
TXU Energy's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TXU Energy Product Quality
2.2/5
TXU Energy has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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TXU Energy Product Information
TXU Energy’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TXU Energy's product the highest.
- Website
- https://www.txu.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Hardware and Devices
Quick Insights into TXU Energy Product Quality
TXU Energy's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked TXU Energy Product Quality the Highest
Ranked TXU Energy Product Quality the Lowest
TXU Energy Product Quality Score by Gender
Male customers rated TXU Energy's Product Quality score 1.1 stars higher than Female customers.
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Male
2.6/5
Female
1.5/5
TXU Energy Product Quality Score by Ethnicity
TXU Energy's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TXU Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
TXU Energy Product Quality Score by Age
TXU Energy's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TXU Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
56-60 1.7 | 56-60 | 1.7 |
61-65 3.1 | 61-65 | 3.1 |
66+ 2.1 | 66+ | 2.1 |
TXU Energy Product Quality Score by Usage
TXU Energy's Product Quality score was rated the highest by customers who have used TXU Energy's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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TXU Energy Product Quality Score by Industry
TXU Energy's Product Quality score was rated 1.6 stars by both Education and Tech industry customers.
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TXU Energy Pricing
TXU Energy ROI & Value For Money
1.9/5
TXU Energy has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TXU Energy's overall ROI score rated by its users and customers.
TXU Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into TXU Energy ROI
TXU Energy's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
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Ranked TXU Energy ROI the Highest
Ranked TXU Energy ROI the Lowest
TXU Energy ROI Score by Gender
Male customers rated TXU Energy's ROI score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
TXU Energy ROI Score by Ethnicity
TXU Energy's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TXU Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
TXU Energy ROI Score by Age
TXU Energy's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TXU Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
TXU Energy ROI Score by Usage
TXU Energy's ROI score was rated the highest by customers who have used TXU Energy's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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TXU Energy ROI Score by Industry
TXU Energy's ROI score was rated 1.5 stars by both Education and Tech industry customers.
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TXU Energy Customer Satisfaction (CSAT)
TXU Energy Customer Satisfaction (CSAT) Score
14 / 100
TXU Energy has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
3%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
19%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TXU Energy Customer Satisfaction
TXU Energy's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked TXU Energy's Customer Satisfaction.
Ranked TXU Energy Customer Satisfaction the Highest
Ranked TXU Energy Customer Satisfaction the Lowest
TXU Energy Customer Satisfaction Score by Gender
Female customers rated TXU Energy's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TXU Energy.
9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 27% | |
Very Dissatisfied | 46% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 21% | |
Very Dissatisfied | 65% |
TXU Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TXU Energy's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TXU Energy.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
33%
Very Dissatisfied
42%
CSAT according to African American/Black
TXU Energy's Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TXU Energy.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
72%
CSAT according to Other
TXU Energy's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TXU Energy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
67%
TXU Energy Customer Satisfaction Score by Age
TXU Energy's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TXU Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 67% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 10% |
TXU Energy Customer Satisfaction Score by Usage
TXU Energy's Customer Satisfaction score was rated the highest by customers who have used TXU Energy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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TXU Energy Customer Satisfaction Score by Industry
TXU Energy's Customer Satisfaction score was rated 0 points by both Education and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "TXU Energy Customer Satisfaction Score by Industry",
"text": "TXU Energy's Customer Satisfaction score was rated 0 points by both Education and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "TXU Energy's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
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"text": "TXU Energy's Customer Satisfaction score is rated by Education customers on Comparably.",
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}TXU Energy Customer Service
2/5
TXU Energy has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About TXU Energy's Customer Service
Address
Dallas, TX
Website
https://www.txu.com
Quick Insights into TXU Energy Customer Service
TXU Energy's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked TXU Energy's Customer Service score.
Ranked TXU Energy Customer Service the Highest
Ranked TXU Energy Customer Service the Lowest
TXU Energy Customer Service Score by Gender
Male customers rated TXU Energy's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TXU Energy.
Male
2.3/5
Female
1.5/5
TXU Energy Customer Service Score by Ethnicity
TXU Energy's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TXU Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
TXU Energy Customer Service Score by Age
TXU Energy's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TXU Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.9 | 66+ | 1.9 |
TXU Energy Customer Service Score by Usage
TXU Energy's Customer Service score was rated the highest by customers who have used TXU Energy's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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TXU Energy Customer Service Score by Industry
TXU Energy's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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TXU Energy as an Employer
4.2/5
TXU Energy has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
TXU Energy scored a -56 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of TXU Energy would recommend the brand to a friend. ENPS measures how likely TXU Energy employees would recommend working at TXU Energy to a friend.
Net Promoter Score
-56
NPS Score
| 19% | Promoters |
|---|---|
| 6% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
