0
NPS
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Brand Page
Tyndale House Publishers
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About Tyndale House Publishers' Brand
Tyndale House Publishers was founded in1962 by Dr.Kenneth N.Taylor as a means of publishing The Living Bible.Tyndale publishes Christian
Brand at a Glance
47%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
2.8/5
Customer Service
Tyndale House Publishers NPS
Tyndale House Publishers's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Tyndale House Publishers's customers would recommend using the product based on a scale of -100 to 100.
Tyndale House Publishers Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Tyndale House Publishers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Nov 2024 33 | Nov 2024 | 33 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tyndale House Publishers Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Tyndale House Publishers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tyndale House Publishers Product Quality
3.3/5
Tyndale House Publishers has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Tyndale House Publishers Product Information
Tyndale House Publishers’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.tyndale.com
- Company Size
- 201-500 Employees
Industry
Tech
Education
Tyndale House Publishers Pricing
Tyndale House Publishers ROI & Value For Money
3.2/5
Tyndale House Publishers has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Tyndale House Publishers Customer Satisfaction (CSAT)
Tyndale House Publishers Customer Satisfaction (CSAT) Score
33 / 100
Tyndale House Publishers has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tyndale House Publishers Customer Service
2.8/5
Tyndale House Publishers has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Tyndale House Publishers's Customer Service
Address
Carol Stream, IL
Website
http://www.tyndale.com
Phone Number
630-784-5555
Tyndale House Publishers as an Employer
3.9/5
Tyndale House Publishers has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
CEO of Tyndale House Publishers
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Tyndale House Publishers scored a 0 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Tyndale House Publishers would recommend the brand to a friend. ENPS measures how likely Tyndale House Publishers employees would recommend working at Tyndale House Publishers to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
