-100
NPS
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Brand Page
U.S. Department of Agriculture
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About U.S. Department of Agriculture's Brand
U.S. Department of Agriculture, a government agency, specializes in several areas, including natural resources and rural development.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
2.2/5
Customer Service
U.S. Department of Agriculture NPS
U.S. Department of Agriculture's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether U.S. Department of Agriculture's customers would recommend using the product based on a scale of -100 to 100.
U.S. Department of Agriculture Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
U.S. Department of Agriculture NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. Department of Agriculture Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of U.S. Department of Agriculture users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
U.S. Department of Agriculture Product Quality
4/5
U.S. Department of Agriculture has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock U.S. Department of Agriculture's overall Product Quality score rated by its users and customers.
U.S. Department of Agriculture Product Information
U.S. Department of Agriculture’s product quality score is a 4 out of 5 as rated by its users and customers.
Industry
Tech
Agriculture & Farming
U.S. Department of Agriculture Pricing
U.S. Department of Agriculture ROI & Value For Money
3.2/5
U.S. Department of Agriculture has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock U.S. Department of Agriculture's overall ROI score rated by its users and customers.
U.S. Department of Agriculture Customer Satisfaction (CSAT)
U.S. Department of Agriculture Customer Satisfaction (CSAT) Score
50 / 100
U.S. Department of Agriculture has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
U.S. Department of Agriculture Customer Service
2.2/5
U.S. Department of Agriculture has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock U.S. Department of Agriculture's overall Customer Service score rated by its users and customers.
About U.S. Department of Agriculture's Customer Service
Address
1400 Independence Ave., S.W., Washington, DC 20250
Website
http://www.usda.gov/wps/portal/usda/usdahome
U.S. Department of Agriculture as an Employer
3.2/5
U.S. Department of Agriculture has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of U.S. Department of Agriculture
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
U.S. Department of Agriculture scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. Department of Agriculture would recommend the brand to a friend. ENPS measures how likely U.S. Department of Agriculture employees would recommend working at U.S. Department of Agriculture to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
