54
NPS
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Brand Page
U.S. Department of Labor
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About U.S. Department of Labor's Brand
U.S. Department of Labor (DOL) is a cabinet-level department of the U.S. federal government.
Brand at a Glance
94%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
U.S. Department of Labor NPS
U.S. Department of Labor's Net Promoter Score (NPS) is a 54 with 67% Promoters, 20% Passives, and 13% Detractors. Net Promoter Score tracks whether U.S. Department of Labor's customers would recommend using the product based on a scale of -100 to 100.
U.S. Department of Labor Overall NPS
| 67% | Promoters |
|---|---|
| 20% | Passives |
| 13% | Detractors |
U.S. Department of Labor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Feb 2021 33 | Feb 2021 | 33 |
Dec 2021 40 | Dec 2021 | 40 |
Jun 2022 49 | Jun 2022 | 49 |
Jan 2023 57 | Jan 2023 | 57 |
May 2023 50 | May 2023 | 50 |
Oct 2023 55 | Oct 2023 | 55 |
Nov 2023 40 | Nov 2023 | 40 |
Apr 2024 45 | Apr 2024 | 45 |
May 2024 49 | May 2024 | 49 |
Jul 2024 57 | Jul 2024 | 57 |
Jun 2025 53 | Jun 2025 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. Department of Labor NPS by Gender
Female customers rated U.S. Department of Labor's NPS 80 points higher than Male customers.
Male
0
U.S. Department of Labor's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
80
U.S. Department of Labor's NPS was rated 80 by Female customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
U.S. Department of Labor NPS by Ethnicity
U.S. Department of Labor's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 67 | African American/Black | 67 |
U.S. Department of Labor NPS by Age
U.S. Department of Labor's NPS was rated 34 points by customers ages 56-60 on Comparably.
U.S. Department of Labor NPS by Usage
U.S. Department of Labor's NPS was rated 34 points by customers who have used U.S. Department of Labor's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
U.S. Department of Labor Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of U.S. Department of Labor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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U.S. Department of Labor Customer Loyalty Score by Gender
U.S. Department of Labor's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
U.S. Department of Labor Customer Loyalty Score by Ethnicity
U.S. Department of Labor's Customer Loyalty score was rated 100% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
African American/Black
U.S. Department of Labor Customer Loyalty Score by Age
U.S. Department of Labor's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
U.S. Department of Labor Customer Loyalty Score by Usage
U.S. Department of Labor's Customer Loyalty score was rated 100% by customers who have used U.S. Department of Labor's products/services for Over 10 Years.
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U.S. Department of Labor Product Quality
3.8/5
U.S. Department of Labor has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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U.S. Department of Labor Product Information
U.S. Department of Labor’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://dol.gov
- Company Size
- 10,000+ Employees
Industry
Tech
Government & Legal
Quick Insights into U.S. Department of Labor Product Quality
U.S. Department of Labor's Product Quality score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked U.S. Department of Labor Product Quality the Highest
Ranked U.S. Department of Labor Product Quality the Lowest
U.S. Department of Labor Product Quality Score by Gender
Female customers rated U.S. Department of Labor's Product Quality score 1.1 stars higher than Male customers.
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Male
3.2/5
Female
4.3/5
U.S. Department of Labor Product Quality Score by Ethnicity
U.S. Department of Labor's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of U.S. Department of Labor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 4.6 | African American/Black | 4.6 |
U.S. Department of Labor Product Quality Score by Age
U.S. Department of Labor's Product Quality score was rated 3.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of U.S. Department of Labor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
U.S. Department of Labor Product Quality Score by Usage
U.S. Department of Labor's Product Quality score was rated 3.5 stars by customers who have used U.S. Department of Labor's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
U.S. Department of Labor Pricing
U.S. Department of Labor ROI & Value For Money
3.8/5
U.S. Department of Labor has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into U.S. Department of Labor ROI
U.S. Department of Labor's ROI score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked U.S. Department of Labor ROI the Highest
Ranked U.S. Department of Labor ROI the Lowest
U.S. Department of Labor ROI Score by Gender
Female customers rated U.S. Department of Labor's ROI score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of U.S. Department of Labor.
Male
3/5
Female
4.5/5
U.S. Department of Labor ROI Score by Ethnicity
U.S. Department of Labor's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of U.S. Department of Labor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 4.6 | African American/Black | 4.6 |
U.S. Department of Labor ROI Score by Age
U.S. Department of Labor's ROI score was rated 3.5 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
U.S. Department of Labor ROI Score by Usage
U.S. Department of Labor's ROI score was rated 3.5 stars by customers who have used U.S. Department of Labor's products/services for Over 10 Years.
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U.S. Department of Labor Customer Satisfaction (CSAT)
U.S. Department of Labor Customer Satisfaction (CSAT) Score
80 / 100
U.S. Department of Labor has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into U.S. Department of Labor Customer Satisfaction
U.S. Department of Labor's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked U.S. Department of Labor Customer Satisfaction the Highest
Ranked U.S. Department of Labor Customer Satisfaction the Lowest
U.S. Department of Labor Customer Satisfaction Score by Gender
Female customers rated U.S. Department of Labor's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of U.S. Department of Labor.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
U.S. Department of Labor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
U.S. Department of Labor's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to African American/Black
U.S. Department of Labor's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
U.S. Department of Labor Customer Service
3.8/5
U.S. Department of Labor has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About U.S. Department of Labor's Customer Service
Address
200 Constitution Ave, Washington, DC 20210
Website
http://dol.gov
Quick Insights into U.S. Department of Labor Customer Service
U.S. Department of Labor's Customer Service score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked U.S. Department of Labor Customer Service the Highest
Ranked U.S. Department of Labor Customer Service the Lowest
U.S. Department of Labor Customer Service Score by Gender
Female customers rated U.S. Department of Labor's Customer Service score 1.5 stars higher than Male customers.
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Male
3.1/5
Female
4.6/5
U.S. Department of Labor Customer Service Score by Ethnicity
U.S. Department of Labor's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of U.S. Department of Labor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4.8 | African American/Black | 4.8 |
U.S. Department of Labor Customer Service Score by Age
U.S. Department of Labor's Customer Service score was rated 3.5 stars by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
U.S. Department of Labor Customer Service Score by Usage
U.S. Department of Labor's Customer Service score was rated 3.5 stars by customers who have used U.S. Department of Labor's products/services for Over 10 Years.
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U.S. Department of Labor as an Employer
Consumer vs. Employees
U.S. Department of Labor scored a 54 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. Department of Labor would recommend the brand to a friend. ENPS measures how likely U.S. Department of Labor employees would recommend working at U.S. Department of Labor to a friend.
Net Promoter Score
54
NPS Score
| 67% | Promoters |
|---|---|
| 20% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
