20
NPS
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U.S. Department of the Interior
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About U.S. Department of the Interior's Brand
U.S. Department of the Interior protects America’s natural resources and heritage.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
U.S. Department of the Interior NPS
U.S. Department of the Interior's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether U.S. Department of the Interior's customers would recommend using the product based on a scale of -100 to 100.
U.S. Department of the Interior Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
U.S. Department of the Interior NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Apr 2024 -33 | Apr 2024 | -33 |
May 2024 20 | May 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. Department of the Interior Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of U.S. Department of the Interior users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
U.S. Department of the Interior Product Quality
3/5
U.S. Department of the Interior has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock U.S. Department of the Interior's overall Product Quality score rated by its users and customers.
U.S. Department of the Interior Product Information
U.S. Department of the Interior’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.doi.gov/index.cfm
- Company Size
- 10,000+ Employees
U.S. Department of the Interior Pricing
U.S. Department of the Interior ROI & Value For Money
3.3/5
U.S. Department of the Interior has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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U.S. Department of the Interior Customer Satisfaction (CSAT)
U.S. Department of the Interior Customer Satisfaction (CSAT) Score
50 / 100
U.S. Department of the Interior has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
U.S. Department of the Interior Customer Service
3.4/5
U.S. Department of the Interior has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About U.S. Department of the Interior's Customer Service
Address
1849 C Street, N.W., Washington, DC
Website
http://www.doi.gov/index.cfm
Phone Number
(202) 208-3100
U.S. Department of the Interior as an Employer
Consumer vs. Employees
U.S. Department of the Interior scored a 20 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. Department of the Interior would recommend the brand to a friend. ENPS measures how likely U.S. Department of the Interior employees would recommend working at U.S. Department of the Interior to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 38% | Promoters |
|---|---|
| 0% | Passive |
| 62% | Detractors |
