-20
NPS
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Brand Page
U.S. Department of Transportation
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About U.S. Department of Transportation's Brand
The U.S. Department of Transportation is a Federal organization of oversight of the motor vehicle and infrastructure in the United States.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3/5
Customer Service
U.S. Department of Transportation NPS
U.S. Department of Transportation's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether U.S. Department of Transportation's customers would recommend using the product based on a scale of -100 to 100.
U.S. Department of Transportation Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
U.S. Department of Transportation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2025 0 | Oct 2025 | 0 |
Feb 2026 -20 | Feb 2026 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. Department of Transportation Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of U.S. Department of Transportation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
U.S. Department of Transportation Product Quality
3.4/5
U.S. Department of Transportation has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock U.S. Department of Transportation's overall Product Quality score rated by its users and customers.
U.S. Department of Transportation Product Information
U.S. Department of Transportation’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.dot.gov
- Company Size
- 10,000+ Employees
Industry
Tech
Government & Legal
U.S. Department of Transportation Pricing
U.S. Department of Transportation ROI & Value For Money
3/5
U.S. Department of Transportation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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U.S. Department of Transportation Customer Satisfaction (CSAT)
U.S. Department of Transportation Customer Satisfaction (CSAT) Score
67 / 100
U.S. Department of Transportation has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
U.S. Department of Transportation Customer Service
3/5
U.S. Department of Transportation has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About U.S. Department of Transportation's Customer Service
Address
1200 New Jersey Avenue, SE, Washington, DC
Website
http://www.dot.gov
Phone Number
(855) 368-4200
U.S. Department of Transportation as an Employer
3.3/5
U.S. Department of Transportation has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of U.S. Department of Transportation
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
U.S. Department of Transportation scored a -20 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. Department of Transportation would recommend the brand to a friend. ENPS measures how likely U.S. Department of Transportation employees would recommend working at U.S. Department of Transportation to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 36% | Promoters |
|---|---|
| 46% | Passive |
| 18% | Detractors |
