20
NPS
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Brand Page
U.S. Environmental Protection Agency
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About U.S. Environmental Protection Agency's Brand
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
U.S. Environmental Protection Agency NPS
U.S. Environmental Protection Agency's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether U.S. Environmental Protection Agency's customers would recommend using the product based on a scale of -100 to 100.
U.S. Environmental Protection Agency Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
U.S. Environmental Protection Agency NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
Apr 2024 50 | Apr 2024 | 50 |
Jan 2025 20 | Jan 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. Environmental Protection Agency Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of U.S. Environmental Protection Agency users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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U.S. Environmental Protection Agency Product Quality
2.8/5
U.S. Environmental Protection Agency has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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U.S. Environmental Protection Agency Product Information
U.S. Environmental Protection Agency’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.epa.gov/careers/
- Company Size
- 10,000+ Employees
U.S. Environmental Protection Agency Pricing
U.S. Environmental Protection Agency ROI & Value For Money
2.7/5
U.S. Environmental Protection Agency has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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U.S. Environmental Protection Agency Customer Satisfaction (CSAT)
U.S. Environmental Protection Agency Customer Satisfaction (CSAT) Score
50 / 100
U.S. Environmental Protection Agency has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
U.S. Environmental Protection Agency Customer Service
3/5
U.S. Environmental Protection Agency has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About U.S. Environmental Protection Agency's Customer Service
Website
http://www.epa.gov/careers/
U.S. Environmental Protection Agency as an Employer
2.8/5
U.S. Environmental Protection Agency has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of U.S. Environmental Protection Agency
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
U.S. Environmental Protection Agency scored a 20 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. Environmental Protection Agency would recommend the brand to a friend. ENPS measures how likely U.S. Environmental Protection Agency employees would recommend working at U.S. Environmental Protection Agency to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
