-60
NPS
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Brand Page
U.S. Food and Drug Administration
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About U.S. Food and Drug Administration's Brand
U.S. Food and Drug Administration is a federal agency responsible for protecting and promoting public health.
Brand at a Glance
10%
Customer Loyalty
2.8/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
U.S. Food and Drug Administration NPS
U.S. Food and Drug Administration's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether U.S. Food and Drug Administration's customers would recommend using the product based on a scale of -100 to 100.
U.S. Food and Drug Administration Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
U.S. Food and Drug Administration NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Nov 2023 -33 | Nov 2023 | -33 |
Aug 2024 -50 | Aug 2024 | -50 |
Dec 2024 -60 | Dec 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. Food and Drug Administration Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of U.S. Food and Drug Administration users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
U.S. Food and Drug Administration Product Quality
2.8/5
U.S. Food and Drug Administration has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock U.S. Food and Drug Administration's overall Product Quality score rated by its users and customers.
U.S. Food and Drug Administration Product Information
U.S. Food and Drug Administration’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.fda.gov
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
U.S. Food and Drug Administration Pricing
U.S. Food and Drug Administration ROI & Value For Money
1.5/5
U.S. Food and Drug Administration has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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U.S. Food and Drug Administration Customer Satisfaction (CSAT)
U.S. Food and Drug Administration Customer Satisfaction (CSAT) Score
33 / 100
U.S. Food and Drug Administration has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
U.S. Food and Drug Administration Customer Service
1.5/5
U.S. Food and Drug Administration has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About U.S. Food and Drug Administration's Customer Service
Address
10903 New Hampshire Ave., Silver Spring, MD
Website
http://www.fda.gov
Phone Number
1-888-INFO-FDA (1-888-463
U.S. Food and Drug Administration as an Employer
Consumer vs. Employees
U.S. Food and Drug Administration scored a -60 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. Food and Drug Administration would recommend the brand to a friend. ENPS measures how likely U.S. Food and Drug Administration employees would recommend working at U.S. Food and Drug Administration to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 20% | Promoters |
|---|---|
| 50% | Passive |
| 30% | Detractors |
