-47
NPS
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U.S. Renal Care
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About U.S. Renal Care's Brand
Brand at a Glance
76%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.9/5
Customer Service
U.S. Renal Care NPS
U.S. Renal Care's Net Promoter Score (NPS) is a -47 with 16% Promoters, 21% Passives, and 63% Detractors. Net Promoter Score tracks whether U.S. Renal Care's customers would recommend using the product based on a scale of -100 to 100.
U.S. Renal Care Overall NPS
| 16% | Promoters |
|---|---|
| 21% | Passives |
| 63% | Detractors |
U.S. Renal Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -40 | Dec 2022 | -40 |
Apr 2023 -42 | Apr 2023 | -42 |
Jun 2023 -43 | Jun 2023 | -43 |
Oct 2023 -47 | Oct 2023 | -47 |
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 -48 | Feb 2024 | -48 |
Mar 2024 -50 | Mar 2024 | -50 |
Apr 2024 -43 | Apr 2024 | -43 |
May 2024 -35 | May 2024 | -35 |
Sep 2024 -41 | Sep 2024 | -41 |
Oct 2024 -44 | Oct 2024 | -44 |
Aug 2025 -47 | Aug 2025 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. Renal Care NPS by Gender
Female customers rated U.S. Renal Care's NPS 34 points higher than Male customers.
Male
-34
U.S. Renal Care's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
0
U.S. Renal Care's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
U.S. Renal Care NPS by Ethnicity
U.S. Renal Care's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
U.S. Renal Care NPS by Usage
U.S. Renal Care's NPS was rated -34 points by customers who have used U.S. Renal Care's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
U.S. Renal Care Customer Reviews
Out of the 2 U.S. Renal Care customer reviews 1 was positive and 1 was constructive. U.S. Renal Care customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
U.S. Renal Care Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of U.S. Renal Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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U.S. Renal Care Customer Loyalty Score by Gender
Male customers rated U.S. Renal Care's Customer Loyalty score 45% higher than Female customers.
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Male
100%
Yes
Female
55%
Yes
U.S. Renal Care Customer Loyalty Score by Ethnicity
U.S. Renal Care's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of U.S. Renal Care.
100
out of 100
African American/Black
U.S. Renal Care Customer Loyalty Score by Usage
U.S. Renal Care's Customer Loyalty score was rated 100% by customers who have used U.S. Renal Care's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
U.S. Renal Care Customer Loyalty Score by Industry
U.S. Renal Care's Customer Loyalty score was rated 82% by Healthcare, Hospitals and Medicine industry customers.
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U.S. Renal Care Product Quality
2.6/5
U.S. Renal Care has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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U.S. Renal Care Product Information
U.S. Renal Care’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated U.S. Renal Care's product the highest.
- Website
- http://www.usrenalcare.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into U.S. Renal Care Product Quality
U.S. Renal Care's Product Quality score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked U.S. Renal Care Product Quality the Highest
Ranked U.S. Renal Care Product Quality the Lowest
U.S. Renal Care Product Quality Score by Gender
Female customers rated U.S. Renal Care's Product Quality score 0.7 stars higher than Male customers.
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Male
2.3/5
Female
3/5
U.S. Renal Care Product Quality Score by Ethnicity
U.S. Renal Care's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of U.S. Renal Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
U.S. Renal Care Product Quality Score by Usage
U.S. Renal Care's Product Quality score was rated 2.3 stars by customers who have used U.S. Renal Care's products/services for 5 to 10 Years.
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U.S. Renal Care Product Quality Score by Industry
U.S. Renal Care's Product Quality score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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U.S. Renal Care Pricing
U.S. Renal Care ROI & Value For Money
2.4/5
U.S. Renal Care has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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U.S. Renal Care Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into U.S. Renal Care ROI
U.S. Renal Care's ROI score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked U.S. Renal Care ROI the Highest
Ranked U.S. Renal Care ROI the Lowest
U.S. Renal Care ROI Score by Gender
Female customers rated U.S. Renal Care's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of U.S. Renal Care.
Male
2.2/5
Female
2.7/5
U.S. Renal Care ROI Score by Ethnicity
U.S. Renal Care's ROI score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of U.S. Renal Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
U.S. Renal Care ROI Score by Usage
U.S. Renal Care's ROI score was rated 2.5 stars by customers who have used U.S. Renal Care's products/services for 5 to 10 Years.
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U.S. Renal Care ROI Score by Industry
U.S. Renal Care's ROI score was rated 1.7 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
U.S. Renal Care Customer Satisfaction (CSAT)
U.S. Renal Care Customer Satisfaction (CSAT) Score
40 / 100
U.S. Renal Care has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
13%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
13%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into U.S. Renal Care Customer Satisfaction
U.S. Renal Care's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked U.S. Renal Care Customer Satisfaction the Highest
Ranked U.S. Renal Care Customer Satisfaction the Lowest
U.S. Renal Care Customer Satisfaction Score by Gender
Female customers rated U.S. Renal Care's Customer Satisfaction score 34 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of U.S. Renal Care.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
U.S. Renal Care Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
U.S. Renal Care's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of U.S. Renal Care.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
U.S. Renal Care Customer Satisfaction Score by Industry
U.S. Renal Care's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
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}U.S. Renal Care Customer Service
2.9/5
U.S. Renal Care has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About U.S. Renal Care's Customer Service
Website
http://www.usrenalcare.com
Quick Insights into U.S. Renal Care Customer Service
U.S. Renal Care's Customer Service score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked U.S. Renal Care Customer Service the Highest
Ranked U.S. Renal Care Customer Service the Lowest
U.S. Renal Care Customer Service Score by Gender
Female customers rated U.S. Renal Care's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of U.S. Renal Care.
Male
2.3/5
Female
2.7/5
U.S. Renal Care Customer Service Score by Ethnicity
U.S. Renal Care's Customer Service score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of U.S. Renal Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
U.S. Renal Care Customer Service Score by Usage
U.S. Renal Care's Customer Service score was rated 2.5 stars by customers who have used U.S. Renal Care's products/services for 5 to 10 Years.
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U.S. Renal Care Customer Service Score by Industry
U.S. Renal Care's Customer Service score was rated 1.7 stars by Healthcare, Hospitals and Medicine industry customers.
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U.S. Renal Care as an Employer
2.6/5
U.S. Renal Care has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
U.S. Renal Care scored a -47 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. Renal Care would recommend the brand to a friend. ENPS measures how likely U.S. Renal Care employees would recommend working at U.S. Renal Care to a friend.
Net Promoter Score
-47
NPS Score
| 16% | Promoters |
|---|---|
| 21% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 27% | Promoters |
|---|---|
| 19% | Passive |
| 54% | Detractors |
