-100
NPS
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U.S. Security Associates
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About U.S. Security Associates' Brand
U.S. Security Associates is a provider of superior security and risk mitigation services.
Brand at a Glance
10%
Customer Loyalty
2.8/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
U.S. Security Associates NPS
U.S. Security Associates's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether U.S. Security Associates's customers would recommend using the product based on a scale of -100 to 100.
U.S. Security Associates Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
U.S. Security Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Feb 2025 -100 | Feb 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. Security Associates Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of U.S. Security Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
U.S. Security Associates Product Quality
2.8/5
U.S. Security Associates has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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U.S. Security Associates Product Information
U.S. Security Associates’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Professional Services
U.S. Security Associates Pricing
U.S. Security Associates ROI & Value For Money
1.5/5
U.S. Security Associates has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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U.S. Security Associates Customer Satisfaction (CSAT)
U.S. Security Associates Customer Satisfaction (CSAT) Score
33 / 100
U.S. Security Associates has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
U.S. Security Associates Customer Service
1.5/5
U.S. Security Associates has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About U.S. Security Associates's Customer Service
Address
Roswell, GA
Website
www.ussecurityassociates.com/
U.S. Security Associates as an Employer
2.8/5
U.S. Security Associates has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of U.S. Security Associates
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
U.S. Security Associates scored a -100 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. Security Associates would recommend the brand to a friend. ENPS measures how likely U.S. Security Associates employees would recommend working at U.S. Security Associates to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 33% | Promoters |
|---|---|
| 16% | Passive |
| 51% | Detractors |
