33
NPS
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UAP
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About UAP's Brand
UAP is the Canadian leader in the distribution and merchandising of parts and accessories for cars, trucks and heavy vehicles.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
UAP NPS
UAP's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether UAP's customers would recommend using the product based on a scale of -100 to 100.
UAP Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
UAP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
May 2022 -50 | May 2022 | -50 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 25 | Jan 2023 | 25 |
Apr 2023 20 | Apr 2023 | 20 |
Mar 2024 34 | Mar 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UAP Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of UAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UAP Product Quality
3.8/5
UAP has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock UAP's overall Product Quality score rated by its users and customers.
UAP Product Information
UAP’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.uapinc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
UAP Pricing
UAP ROI & Value For Money
3.8/5
UAP has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock UAP's overall ROI score rated by its users and customers.
UAP Customer Satisfaction (CSAT)
UAP Customer Satisfaction (CSAT) Score
84 / 100
UAP has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UAP Customer Service
3.8/5
UAP has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock UAP's overall Customer Service score rated by its users and customers.
About UAP's Customer Service
Address
7025, Ontario Street East, H1N 2B3 Canada
Website
https://www.uapinc.com/
Phone Number
(514)251-6565
UAP as an Employer
3.2/5
UAP has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
UAP scored a 33 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of UAP would recommend the brand to a friend. ENPS measures how likely UAP employees would recommend working at UAP to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
