41
NPS
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Brand Page
Uberflip
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About Uberflip's Brand
Uberflip lets marketers to create, manage and optimize content experiences, so they can leverage content throughout the buyer journey.
Brand at a Glance
55%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Uberflip NPS
Uberflip's Net Promoter Score (NPS) is a 41 with 61% Promoters, 19% Passives, and 20% Detractors. Net Promoter Score tracks whether Uberflip's customers would recommend using the product based on a scale of -100 to 100.
Uberflip Overall NPS
| 61% | Promoters |
|---|---|
| 19% | Passives |
| 20% | Detractors |
Uberflip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 44 | Aug 2020 | 44 |
Jun 2022 42 | Jun 2022 | 42 |
Jul 2022 41 | Jul 2022 | 41 |
Apr 2023 41 | Apr 2023 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Uberflip NPS by Usage
Uberflip's NPS was rated the highest by customers who have used Uberflip's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 90 | 5 to 10 Years | 90 |
Uberflip Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Uberflip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Uberflip Product Quality
3.8/5
Uberflip has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Uberflip Product Information
Uberflip serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and Latin America. Uberflip supports Web devices and offers products for small, medium, and large sized businesses.
Uberflip’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://uberflip.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Content
Enterprise
Media
SaaS
Sports & Entertainment
Languages Supported
English
Product Type
Content Marketing Software
Lead Generation Software
Account Based Marketing Software
Quick Insights into Uberflip Product Quality
Uberflip's Product Quality score was rated highest by customers who have used Uberflip's products/services for Less than 1 Year.
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Ranked Uberflip Product Quality the Highest
Uberflip Product Quality Score by Usage
Uberflip's Product Quality score was rated 4.3 stars by customers who have used Uberflip's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Uberflip Pricing
Uberflip ROI & Value For Money
3.6/5
Uberflip has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Uberflip's overall ROI score rated by its users and customers.
Uberflip Pricing Plans
Uberflip has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Uberflip?
Small Businesses
Medium Businesses
Large Enterprises
Uberflip Customer Satisfaction (CSAT)
Uberflip Customer Satisfaction (CSAT) Score
100 / 100
Uberflip has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Uberflip Customer Service
3.5/5
Uberflip has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Uberflip's overall Customer Service score rated by its users and customers.
About Uberflip's Customer Service
Address
135 Liberty Street, Ontario, Canada
Website
http://uberflip.com
Phone Number
(888) 869-4294
Uberflip as an Employer
2.2/5
Uberflip has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Uberflip scored a 41 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Uberflip would recommend the brand to a friend. ENPS measures how likely Uberflip employees would recommend working at Uberflip to a friend.
Net Promoter Score
41
NPS Score
| 61% | Promoters |
|---|---|
| 19% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
