-78
NPS
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uBreakiFix
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About uBreakiFix's Brand
uBreakiFix specializes in the repair of devices, ranging from smartphones, game consoles, tablets, computers, and everything in between.
Brand at a Glance
43%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
uBreakiFix NPS
uBreakiFix's Net Promoter Score (NPS) is a -78 with 10% Promoters, 2% Passives, and 88% Detractors. Net Promoter Score tracks whether uBreakiFix's customers would recommend using the product based on a scale of -100 to 100.
uBreakiFix Overall NPS
| 10% | Promoters |
|---|---|
| 2% | Passives |
| 88% | Detractors |
uBreakiFix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -81 | Apr 2024 | -81 |
May 2024 -81 | May 2024 | -81 |
Jun 2024 -81 | Jun 2024 | -81 |
Jul 2024 -81 | Jul 2024 | -81 |
Aug 2024 -81 | Aug 2024 | -81 |
Sep 2024 -82 | Sep 2024 | -82 |
Dec 2024 -80 | Dec 2024 | -80 |
Jan 2025 -80 | Jan 2025 | -80 |
Mar 2025 -80 | Mar 2025 | -80 |
May 2025 -80 | May 2025 | -80 |
Nov 2025 -80 | Nov 2025 | -80 |
Dec 2025 -80 | Dec 2025 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
uBreakiFix NPS by Gender
Male customers rated uBreakiFix's NPS 10 points higher than Female customers.
Male
-80
uBreakiFix's NPS was rated -80 by Male customers on Comparably.
9%
Promoters
2%
Passives
89%
Detractors
Female
-90
uBreakiFix's NPS was rated -90 by Female customers on Comparably.
5%
Promoters
0%
Passives
95%
Detractors
uBreakiFix NPS by Ethnicity
uBreakiFix's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -60 | African American/Black | -60 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -90 | Other | -90 |
uBreakiFix NPS by Age
uBreakiFix's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
uBreakiFix NPS by Usage
uBreakiFix's NPS was rated the highest by customers who have used uBreakiFix's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -91 | Less than 1 Year | -91 |
1 to 2 Years -77 | 1 to 2 Years | -77 |
2 to 5 Years -88 | 2 to 5 Years | -88 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -42 | Over 10 Years | -42 |
uBreakiFix Customer Reviews
Out of the 47 uBreakiFix customer reviews 2 were positive and 45 were constructive. uBreakiFix customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
uBreakiFix Customer Loyalty
43%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
43% of uBreakiFix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
uBreakiFix Customer Loyalty Score by Gender
Male customers rated uBreakiFix's Customer Loyalty score 1% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of uBreakiFix.
Male
45%
Yes
Female
44%
Yes
uBreakiFix Customer Loyalty Score by Ethnicity
uBreakiFix's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of uBreakiFix.
45
out of 100
Caucasian
20
out of 100
Hispanic or Latino
58
out of 100
African American/Black
10
out of 100
Asian or Pacific Islander
46
out of 100
Other
uBreakiFix Customer Loyalty Score by Age
uBreakiFix's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of uBreakiFix.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 43% | 18-25 | 43% |
26-30 50% | 26-30 | 50% |
31-35 40% | 31-35 | 40% |
36-40 49% | 36-40 | 49% |
41-45 52% | 41-45 | 52% |
46-50 48% | 46-50 | 48% |
51-55 58% | 51-55 | 58% |
56-60 55% | 56-60 | 55% |
61-65 27% | 61-65 | 27% |
66+ 32% | 66+ | 32% |
uBreakiFix Customer Loyalty Score by Usage
uBreakiFix's Customer Loyalty score was rated the highest by customers who have used uBreakiFix's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
uBreakiFix Customer Loyalty Score by Industry
uBreakiFix's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
uBreakiFix Product Quality
1.5/5
uBreakiFix has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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uBreakiFix Product Information
uBreakiFix’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated uBreakiFix's product the highest. Reviewers from the Tech industry rated uBreakiFix the lowest at 1.5.
- Website
- http://www.ubreakifix.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Small Business Services
Quick Insights into uBreakiFix Product Quality
uBreakiFix's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked uBreakiFix's Product Quality.
Ranked uBreakiFix Product Quality the Highest
Ranked uBreakiFix Product Quality the Lowest
uBreakiFix Product Quality Score by Gender
uBreakiFix's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of uBreakiFix.
Male
1.5/5
Female
1.5/5
uBreakiFix Product Quality Score by Ethnicity
uBreakiFix's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of uBreakiFix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
uBreakiFix Product Quality Score by Age
uBreakiFix's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of uBreakiFix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
uBreakiFix Product Quality Score by Usage
uBreakiFix's Product Quality score was rated the highest by customers who have used uBreakiFix's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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uBreakiFix Product Quality Score by Industry
uBreakiFix's Product Quality score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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uBreakiFix Pricing
uBreakiFix ROI & Value For Money
1.5/5
uBreakiFix has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock uBreakiFix's overall ROI score rated by its users and customers.
uBreakiFix Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from uBreakiFix.
Quick Insights into uBreakiFix ROI
uBreakiFix's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.
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Ranked uBreakiFix ROI the Highest
Ranked uBreakiFix ROI the Lowest
uBreakiFix ROI Score by Gender
uBreakiFix's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of uBreakiFix.
Male
1.5/5
Female
1.5/5
uBreakiFix ROI Score by Ethnicity
uBreakiFix's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of uBreakiFix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
uBreakiFix ROI Score by Age
uBreakiFix's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of uBreakiFix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
uBreakiFix ROI Score by Usage
uBreakiFix's ROI score was rated 1.5 stars by customers who have used uBreakiFix's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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uBreakiFix ROI Score by Industry
uBreakiFix's ROI score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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uBreakiFix Customer Satisfaction (CSAT)
uBreakiFix Customer Satisfaction (CSAT) Score
12 / 100
uBreakiFix has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
2%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
7%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into uBreakiFix Customer Satisfaction
uBreakiFix's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Legal industry.
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Ranked uBreakiFix Customer Satisfaction the Highest
Ranked uBreakiFix Customer Satisfaction the Lowest
uBreakiFix Customer Satisfaction Score by Gender
Male customers rated uBreakiFix's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of uBreakiFix.
10 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 1% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 82% |
7 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 88% |
uBreakiFix Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
uBreakiFix's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
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8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
86%
CSAT according to Hispanic or Latino
uBreakiFix's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of uBreakiFix.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
CSAT according to African American/Black
uBreakiFix's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
53%
CSAT according to Asian or Pacific Islander
uBreakiFix's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of uBreakiFix.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
CSAT according to Other
uBreakiFix's Customer Satisfaction (CSAT) score was rated 3% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of uBreakiFix.
3 / 100
Very Satisfied
0%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
97%
uBreakiFix Customer Satisfaction Score by Age
uBreakiFix's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of uBreakiFix.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 20% | |||||||||||||||
| 26-30 | 7% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 15% | |||||||||||||||
| 41-45 | 10% | |||||||||||||||
| 46-50 | 10% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 5% | |||||||||||||||
| 66+ | 12% |
uBreakiFix Customer Satisfaction Score by Usage
uBreakiFix's Customer Satisfaction score was rated the highest by customers who have used uBreakiFix's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
uBreakiFix Customer Satisfaction Score by Industry
uBreakiFix's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "uBreakiFix Customer Satisfaction Score by Industry",
"text": "uBreakiFix's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "uBreakiFix's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "uBreakiFix's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "max",
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},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "uBreakiFix's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "uBreakiFix's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "uBreakiFix's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "uBreakiFix's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}uBreakiFix Customer Service
1.5/5
uBreakiFix has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock uBreakiFix's overall Customer Service score rated by its users and customers.
About uBreakiFix's Customer Service
Address
220 S. Orange Ave. Ste. 200, Orlando, FL 32801
Website
http://www.ubreakifix.com
Phone Number
877-320-2237
uBreakiFix's Social Links
Quick Insights into uBreakiFix Customer Service
uBreakiFix's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.
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Ranked uBreakiFix Customer Service the Highest
Ranked uBreakiFix Customer Service the Lowest
uBreakiFix Customer Service Score by Gender
uBreakiFix's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of uBreakiFix.
Male
1.5/5
Female
1.5/5
uBreakiFix Customer Service Score by Ethnicity
uBreakiFix's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of uBreakiFix.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
uBreakiFix Customer Service Score by Age
uBreakiFix's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of uBreakiFix.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
uBreakiFix Customer Service Score by Usage
uBreakiFix's Customer Service score was rated 1.5 stars by customers who have used uBreakiFix's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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uBreakiFix Customer Service Score by Industry
uBreakiFix's Customer Service score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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uBreakiFix as an Employer
3.7/5
uBreakiFix has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
uBreakiFix scored a -78 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of uBreakiFix would recommend the brand to a friend. ENPS measures how likely uBreakiFix employees would recommend working at uBreakiFix to a friend.
Net Promoter Score
-78
NPS Score
| 10% | Promoters |
|---|---|
| 2% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
