10
NPS
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UBS, Private Wealth Management
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About UBS, Private Wealth Management's Brand
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
UBS, Private Wealth Management NPS
UBS, Private Wealth Management's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether UBS, Private Wealth Management's customers would recommend using the product based on a scale of -100 to 100.
UBS, Private Wealth Management Overall NPS
| 47% | Promoters |
|---|---|
| 16% | Passives |
| 37% | Detractors |
UBS, Private Wealth Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 60 | Apr 2021 | 60 |
Jan 2022 15 | Jan 2022 | 15 |
Apr 2022 -11 | Apr 2022 | -11 |
May 2022 -10 | May 2022 | -10 |
Sep 2022 9 | Sep 2022 | 9 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -1 | Nov 2022 | -1 |
Jan 2023 -6 | Jan 2023 | -6 |
Jun 2023 -1 | Jun 2023 | -1 |
Jan 2024 0 | Jan 2024 | 0 |
May 2024 5 | May 2024 | 5 |
Apr 2025 10 | Apr 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UBS, Private Wealth Management Customer Reviews
Out of the 2 UBS, Private Wealth Management customer reviews 0 were positive and 2 were constructive. UBS, Private Wealth Management customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
UBS, Private Wealth Management Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of UBS, Private Wealth Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UBS, Private Wealth Management Product Quality
3.4/5
UBS, Private Wealth Management has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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UBS, Private Wealth Management Product Information
UBS, Private Wealth Management’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.ubs.com/
UBS, Private Wealth Management Pricing
UBS, Private Wealth Management ROI & Value For Money
3/5
UBS, Private Wealth Management has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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UBS, Private Wealth Management Customer Satisfaction (CSAT)
UBS, Private Wealth Management Customer Satisfaction (CSAT) Score
67 / 100
UBS, Private Wealth Management has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UBS, Private Wealth Management Customer Service
3.4/5
UBS, Private Wealth Management has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About UBS, Private Wealth Management's Customer Service
Website
https://www.ubs.com/
UBS, Private Wealth Management as an Employer
Consumer vs. Employees
UBS, Private Wealth Management scored a 10 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of UBS, Private Wealth Management would recommend the brand to a friend. ENPS measures how likely UBS, Private Wealth Management employees would recommend working at UBS, Private Wealth Management to a friend.
Net Promoter Score
10
NPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 27% | Promoters |
|---|---|
| 37% | Passive |
| 36% | Detractors |
