20
NPS
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UC Davis
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About UC Davis' Brand
UC Davis is a top-ranked research university, and the second-largest employer in the region.
Brand at a Glance
87%
Customer Loyalty
3.3/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
UC Davis NPS
UC Davis's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether UC Davis's customers would recommend using the product based on a scale of -100 to 100.
UC Davis Overall NPS
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
UC Davis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2021 -60 | Mar 2021 | -60 |
May 2021 -33 | May 2021 | -33 |
Dec 2021 -29 | Dec 2021 | -29 |
Jan 2022 -13 | Jan 2022 | -13 |
Feb 2022 0 | Feb 2022 | 0 |
Oct 2022 10 | Oct 2022 | 10 |
Aug 2023 18 | Aug 2023 | 18 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 22 | Oct 2023 | 22 |
May 2024 29 | May 2024 | 29 |
Nov 2024 20 | Nov 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UC Davis Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of UC Davis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UC Davis Product Quality
3.3/5
UC Davis has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock UC Davis' overall Product Quality score rated by its users and customers.
UC Davis Product Information
UC Davis’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.ucdavis.edu
- Company Size
- 10,000+ Employees
Industry
Education
UC Davis Pricing
UC Davis ROI & Value For Money
3.9/5
UC Davis has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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UC Davis Customer Satisfaction (CSAT)
UC Davis Customer Satisfaction (CSAT) Score
80 / 100
UC Davis has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UC Davis Customer Service
4/5
UC Davis has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About UC Davis's Customer Service
Address
1 Shields Avenue, Davis, CA 95616
Website
https://www.ucdavis.edu
Phone Number
(530) 752-1011
UC Davis as an Employer
3.2/5
UC Davis has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
UC Davis scored a 20 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of UC Davis would recommend the brand to a friend. ENPS measures how likely UC Davis employees would recommend working at UC Davis to a friend.
Net Promoter Score
20
NPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 39% | Promoters |
|---|---|
| 29% | Passive |
| 32% | Detractors |
