34
NPS
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Brand Page
UC Irvine
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About UC Irvine's Brand
Brand at a Glance
54%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
UC Irvine NPS
UC Irvine's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether UC Irvine's customers would recommend using the product based on a scale of -100 to 100.
UC Irvine Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
UC Irvine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
May 2021 100 | May 2021 | 100 |
Aug 2021 33 | Aug 2021 | 33 |
Mar 2022 50 | Mar 2022 | 50 |
Jan 2023 60 | Jan 2023 | 60 |
Feb 2023 67 | Feb 2023 | 67 |
Apr 2023 43 | Apr 2023 | 43 |
Jul 2023 11 | Jul 2023 | 11 |
Mar 2024 20 | Mar 2024 | 20 |
Aug 2024 27 | Aug 2024 | 27 |
Sep 2024 33 | Sep 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UC Irvine Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of UC Irvine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UC Irvine Product Quality
3.4/5
UC Irvine has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock UC Irvine's overall Product Quality score rated by its users and customers.
UC Irvine Product Information
UC Irvine’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.uci.edu/
- Company Size
- 10,000+ Employees
Industry
Professional Services
UC Irvine Pricing
UC Irvine ROI & Value For Money
3.3/5
UC Irvine has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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UC Irvine Customer Satisfaction (CSAT)
UC Irvine Customer Satisfaction (CSAT) Score
33 / 100
UC Irvine has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UC Irvine Customer Service
3.7/5
UC Irvine has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About UC Irvine's Customer Service
Website
http://www.uci.edu/
Phone Number
(949)824-5011
UC Irvine as an Employer
3.0/5
UC Irvine has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
UC Irvine scored a 34 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of UC Irvine would recommend the brand to a friend. ENPS measures how likely UC Irvine employees would recommend working at UC Irvine to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 33% | Promoters |
|---|---|
| 21% | Passive |
| 46% | Detractors |
