34
NPS
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UC Irvine Health
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About UC Irvine Health's Brand
UC Irvine Health provides the highest quality care to Orange County and surrounding communities.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
UC Irvine Health NPS
UC Irvine Health's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether UC Irvine Health's customers would recommend using the product based on a scale of -100 to 100.
UC Irvine Health Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
UC Irvine Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2023 33 | May 2023 | 33 |
Sep 2023 50 | Sep 2023 | 50 |
Oct 2024 60 | Oct 2024 | 60 |
Mar 2025 33 | Mar 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UC Irvine Health Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of UC Irvine Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UC Irvine Health Product Quality
3.7/5
UC Irvine Health has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock UC Irvine Health's overall Product Quality score rated by its users and customers.
UC Irvine Health Product Information
UC Irvine Health’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
UC Irvine Health Pricing
UC Irvine Health ROI & Value For Money
3.9/5
UC Irvine Health has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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UC Irvine Health Customer Satisfaction (CSAT)
UC Irvine Health Customer Satisfaction (CSAT) Score
80 / 100
UC Irvine Health has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UC Irvine Health Customer Service
3.5/5
UC Irvine Health has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About UC Irvine Health's Customer Service
Address
101 The City Drive South, Orange, CA
Website
http://www.ucirvinehealth.org
Phone Number
(714) 456-7890
UC Irvine Health as an Employer
4.1/5
UC Irvine Health has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
UC Irvine Health scored a 34 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of UC Irvine Health would recommend the brand to a friend. ENPS measures how likely UC Irvine Health employees would recommend working at UC Irvine Health to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
