4
NPS
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UCLA
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About UCLA's Brand
Leading academic and research university in Westwood, CA.
Brand at a Glance
80%
Customer Loyalty
3.3/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
UCLA NPS
UCLA's Net Promoter Score (NPS) is a 4 with 47% Promoters, 10% Passives, and 43% Detractors. Net Promoter Score tracks whether UCLA's customers would recommend using the product based on a scale of -100 to 100.
UCLA Overall NPS
| 47% | Promoters |
|---|---|
| 10% | Passives |
| 43% | Detractors |
UCLA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 29 | Sep 2022 | 29 |
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 40 | Nov 2022 | 40 |
Dec 2022 33 | Dec 2022 | 33 |
Mar 2023 22 | Mar 2023 | 22 |
Apr 2023 15 | Apr 2023 | 15 |
Jul 2023 20 | Jul 2023 | 20 |
Oct 2023 13 | Oct 2023 | 13 |
Feb 2024 16 | Feb 2024 | 16 |
Mar 2024 22 | Mar 2024 | 22 |
Jun 2024 10 | Jun 2024 | 10 |
Apr 2025 4 | Apr 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UCLA NPS by Gender
UCLA's NPS was rated -34 by Female customers on Comparably.
Female
-34
UCLA's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
UCLA's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
UCLA NPS by Age
UCLA's NPS was rated -25 points by customers ages 46-50 on Comparably.
UCLA Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of UCLA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UCLA Customer Loyalty Score by Gender
UCLA's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of UCLA.
Female
70%
Yes
Male
N/A
Yes
UCLA Customer Loyalty Score by Age
UCLA's Customer Loyalty score was rated 55% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UCLA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 55% | 46-50 | 55% |
UCLA Product Quality
3.3/5
UCLA has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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UCLA Product Information
UCLA’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.ucla.edu/
- Company Size
- 10,000+ Employees
Industry
Education
Quick Insights into UCLA Product Quality
UCLA's Product Quality score was rated highest by customers ages 46-50.
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Ranked UCLA Product Quality the Highest
UCLA Product Quality Score by Gender
UCLA's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of UCLA.
Female
3.8/5
Male
N/A
UCLA Product Quality Score by Age
UCLA's Product Quality score was rated 3.9 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of UCLA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.9 | 46-50 | 3.9 |
UCLA Pricing
UCLA ROI & Value For Money
3.8/5
UCLA has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into UCLA ROI
UCLA's ROI score was rated highest by customers ages 46-50.
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Ranked UCLA ROI the Highest
UCLA ROI Score by Gender
UCLA's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of UCLA.
Female
3.8/5
Male
N/A
UCLA ROI Score by Age
UCLA's ROI score was rated 3.9 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UCLA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.9 | 46-50 | 3.9 |
UCLA Customer Satisfaction (CSAT)
UCLA Customer Satisfaction (CSAT) Score
53 / 100
UCLA has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
24%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
5%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UCLA Customer Satisfaction
UCLA's Customer Satisfaction score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked UCLA's Customer Satisfaction.
Ranked UCLA Customer Satisfaction the Highest
UCLA Customer Satisfaction Score by Gender
UCLA's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UCLA.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
UCLA Customer Satisfaction Score by Age
UCLA's Customer Satisfaction score was rated 25 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of UCLA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 25% |
UCLA Customer Service
3.5/5
UCLA has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About UCLA's Customer Service
Address
405 Hilgard Ave,
Website
http://www.ucla.edu/
Phone Number
<<not-applicable>>
Quick Insights into UCLA Customer Service
UCLA's Customer Service score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked UCLA's Customer Service score.
Ranked UCLA Customer Service the Highest
UCLA Customer Service Score by Gender
UCLA's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UCLA.
Female
3.5/5
Male
N/A
UCLA Customer Service Score by Age
UCLA's Customer Service score was rated 3.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of UCLA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.6 | 46-50 | 3.6 |
UCLA as an Employer
3.0/5
UCLA has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
UCLA scored a 4 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of UCLA would recommend the brand to a friend. ENPS measures how likely UCLA employees would recommend working at UCLA to a friend.
Net Promoter Score
4
NPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
