6
NPS
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UCLA Health
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About UCLA Health's Brand
UCLA Health provides health care services.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
UCLA Health CMO
Tanya Andreadis
Tanya Andreadis serves as the Chief Marketing & Digital Communications Officer of UCLA Health. Tanya started at UCLA Health in January of 2019. Tanya currently resides in the Greater Los Angeles Area.
UCLA Health NPS
UCLA Health's Net Promoter Score (NPS) is a 6 with 45% Promoters, 16% Passives, and 39% Detractors. Net Promoter Score tracks whether UCLA Health's customers would recommend using the product based on a scale of -100 to 100.
UCLA Health Overall NPS
| 45% | Promoters |
|---|---|
| 16% | Passives |
| 39% | Detractors |
UCLA Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 5 | Apr 2024 | 5 |
May 2024 6 | May 2024 | 6 |
Jun 2024 8 | Jun 2024 | 8 |
Dec 2024 10 | Dec 2024 | 10 |
Mar 2025 7 | Mar 2025 | 7 |
May 2025 4 | May 2025 | 4 |
Jun 2025 4 | Jun 2025 | 4 |
Sep 2025 2 | Sep 2025 | 2 |
Oct 2025 3 | Oct 2025 | 3 |
Feb 2026 3 | Feb 2026 | 3 |
Mar 2026 5 | Mar 2026 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UCLA Health NPS by Gender
Female customers rated UCLA Health's NPS 1 points higher than Male customers.
Male
-43
UCLA Health's NPS was rated -43 by Male customers on Comparably.
14%
Promoters
29%
Passives
57%
Detractors
Female
-42
UCLA Health's NPS was rated -42 by Female customers on Comparably.
25%
Promoters
8%
Passives
67%
Detractors
UCLA Health NPS by Ethnicity
UCLA Health's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -54 | Caucasian | -54 |
African American/Black -34 | African American/Black | -34 |
UCLA Health NPS by Age
UCLA Health's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
UCLA Health NPS by Usage
UCLA Health's NPS was rated the highest by customers who have used UCLA Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -75 | 2 to 5 Years | -75 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -50 | Over 10 Years | -50 |
UCLA Health Customer Reviews
Out of the 8 UCLA Health customer reviews 2 were positive and 6 were constructive. UCLA Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
UCLA Health Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of UCLA Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UCLA Health Customer Loyalty Score by Gender
Female customers rated UCLA Health's Customer Loyalty score 4% higher than Male customers.
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Male
74%
Yes
Female
78%
Yes
UCLA Health Customer Loyalty Score by Ethnicity
UCLA Health's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UCLA Health.
79
out of 100
Caucasian
40
out of 100
African American/Black
UCLA Health Customer Loyalty Score by Age
UCLA Health's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UCLA Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 55% | 61-65 | 55% |
66+ 74% | 66+ | 74% |
UCLA Health Customer Loyalty Score by Usage
UCLA Health's Customer Loyalty score was rated the highest by customers who have used UCLA Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UCLA Health Customer Loyalty Score by Industry
UCLA Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
UCLA Health Product Quality
3.1/5
UCLA Health has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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UCLA Health Product Information
UCLA Health’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated UCLA Health's product the highest. Reviewers from the Arts and Entertainment industry rated UCLA Health the lowest at 1.5.
- Website
- http://uclahealth.org/
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into UCLA Health Product Quality
UCLA Health's Product Quality score was rated highest by customers who have used UCLA Health's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked UCLA Health Product Quality the Highest
Ranked UCLA Health Product Quality the Lowest
UCLA Health Product Quality Score by Gender
Female customers rated UCLA Health's Product Quality score 0.4 stars higher than Male customers.
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Male
2.3/5
Female
2.7/5
UCLA Health Product Quality Score by Ethnicity
UCLA Health's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UCLA Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2 | African American/Black | 2 |
UCLA Health Product Quality Score by Age
UCLA Health's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of UCLA Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 3 | 66+ | 3 |
UCLA Health Product Quality Score by Usage
UCLA Health's Product Quality score was rated the highest by customers who have used UCLA Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
UCLA Health Product Quality Score by Industry
UCLA Health's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
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UCLA Health Pricing
UCLA Health ROI & Value For Money
3.1/5
UCLA Health has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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UCLA Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from UCLA Health.
Quick Insights into UCLA Health ROI
UCLA Health's ROI score was rated highest by customers who have used UCLA Health's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked UCLA Health ROI the Highest
Ranked UCLA Health ROI the Lowest
UCLA Health ROI Score by Gender
Female customers rated UCLA Health's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of UCLA Health.
Male
2/5
Female
2.6/5
UCLA Health ROI Score by Ethnicity
UCLA Health's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UCLA Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2 | African American/Black | 2 |
UCLA Health ROI Score by Age
UCLA Health's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UCLA Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 2.8 | 66+ | 2.8 |
UCLA Health ROI Score by Usage
UCLA Health's ROI score was rated the highest by customers who have used UCLA Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
UCLA Health ROI Score by Industry
UCLA Health's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
UCLA Health Customer Satisfaction (CSAT)
UCLA Health Customer Satisfaction (CSAT) Score
48 / 100
UCLA Health has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
20%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
22%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UCLA Health Customer Satisfaction
UCLA Health's Customer Satisfaction score was rated highest by customers who have used UCLA Health's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked UCLA Health's Customer Satisfaction.
Ranked UCLA Health Customer Satisfaction the Highest
Ranked UCLA Health Customer Satisfaction the Lowest
UCLA Health Customer Satisfaction Score by Gender
UCLA Health's Customer Satisfaction score was rated 34 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UCLA Health.
34 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 49% |
34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 41% |
UCLA Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UCLA Health's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UCLA Health.
23 / 100
Very Satisfied
8%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
31%
Very Dissatisfied
46%
CSAT according to African American/Black
UCLA Health's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
UCLA Health Customer Satisfaction Score by Age
UCLA Health's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of UCLA Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 34% |
UCLA Health Customer Satisfaction Score by Usage
UCLA Health's Customer Satisfaction score was rated the highest by customers who have used UCLA Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
UCLA Health Customer Satisfaction Score by Industry
UCLA Health's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"scoreClassName": "",
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 38,
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"scoreClassName": "max",
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}UCLA Health Customer Service
2.9/5
UCLA Health has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock UCLA Health's overall Customer Service score rated by its users and customers.
About UCLA Health's Customer Service
Address
Los Angeles, CA
Website
http://uclahealth.org/
Quick Insights into UCLA Health Customer Service
UCLA Health's Customer Service score was rated highest by customers who have used UCLA Health's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked UCLA Health's Customer Service score.
Ranked UCLA Health Customer Service the Highest
Ranked UCLA Health Customer Service the Lowest
UCLA Health Customer Service Score by Gender
Female customers rated UCLA Health's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UCLA Health.
Male
1.8/5
Female
1.9/5
UCLA Health Customer Service Score by Ethnicity
UCLA Health's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UCLA Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2 | African American/Black | 2 |
UCLA Health Customer Service Score by Age
UCLA Health's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of UCLA Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
UCLA Health Customer Service Score by Usage
UCLA Health's Customer Service score was rated the highest by customers who have used UCLA Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
UCLA Health Customer Service Score by Industry
UCLA Health's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
UCLA Health as an Employer
3.9/5
UCLA Health has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
UCLA Health scored a 6 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of UCLA Health would recommend the brand to a friend. ENPS measures how likely UCLA Health employees would recommend working at UCLA Health to a friend.
Net Promoter Score
6
NPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 49% | Promoters |
|---|---|
| 17% | Passive |
| 34% | Detractors |
